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User ID expires

A user's ID file has expired.  I have recertified on the registration server and the certlog on the registration server does show that the users ID won't expire until 2011.
However, the notes client is still showing the ID is expired and will not let the user log in.
Anyn suggestions or ideas of where I can find a resolution?
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NetworkTeam
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NetworkTeam
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1 Solution
 
pclark6127Commented:
Have you tried just closing out the client and restarting it?  That usually works for us.  It forces the client to hit the server again and check credentials.  

HTH.
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fgrushevskyCommented:
Did you replace ID on the client with recertified ID?
If ID is already expired before you recertified it (you can always check on the upcoming ID expirations in the certlog) you will need to manually recertify ID as outlined here
http://www-01.ibm.com/support/docview.wss?rs=463&uid=swg21087566
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NetworkTeamAuthor Commented:
Thanks for the quick reponses.  I did try restarting the client, even re-installing the client, but neither worked.
Certifying the ID directly through the domino admin worked.
Although, I am confused as to why I even had to do that.
I usually just right click on a person doc and select recertify.  It has worked consistently up until this one user.  Just trying to be proactive incase it happens again.
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fgrushevskyCommented:
You can just right click on a person doc and select recertify if ID is not yet expired, so always keep an eye on the upcoming ID expirations in the certlog.nsf
. After you passed the expiration, you need to go through manual process on recertifying the ID.
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NetworkTeamAuthor Commented:
That is what did not work.  I recertified the ID numerous times, months before it was set to expire but it expired anyway.  The certlog did NOT show it as expired but the client still failed to connect to the server
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