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User ID expires

A user's ID file has expired. I have recertified on the registration server and the certlog on the registration server does show that the users ID won't expire until 2011.
However, the notes client is still showing the ID is expired and will not let the user log in.
Anyn suggestions or ideas of where I can find a resolution?

pclark6127

Have you tried just closing out the client and restarting it? That usually works for us. It forces the client to hit the server again and check credentials.

HTH.

ASKER CERTIFIED SOLUTION

Felix Grushevsky

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NetworkTeam

ASKER

Thanks for the quick reponses. I did try restarting the client, even re-installing the client, but neither worked.
Certifying the ID directly through the domino admin worked.
Although, I am confused as to why I even had to do that.
I usually just right click on a person doc and select recertify. It has worked consistently up until this one user. Just trying to be proactive incase it happens again.

Felix Grushevsky

You can just right click on a person doc and select recertify if ID is not yet expired, so always keep an eye on the upcoming ID expirations in the certlog.nsf
. After you passed the expiration, you need to go through manual process on recertifying the ID.

NetworkTeam

ASKER

That is what did not work. I recertified the ID numerous times, months before it was set to expire but it expired anyway. The certlog did NOT show it as expired but the client still failed to connect to the server