?
Solved

Any automated way of uninstalling Symantec Backup Exec System Recovery 8?

Posted on 2009-05-11
5
Medium Priority
?
572 Views
Last Modified: 2013-12-01
I see a downloadable batch file to uninstall Symantec Backup Exec System Recovery for other operating systems but not for Vista. Since mine won't uninstall using Windows Add/Remove Programs, does anyone have a link to something that will do this for me? I called Symantec and since I don't have a maintenance agreement with them, they want to charge me $250 for help on uninstalling BESR.
0
Comment
Question by:BobArnett
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 

Author Comment

by:BobArnett
ID: 24366648
Further notes: I found Document ID: 293518 "How to perform a manual uninstall of Backup Exec System Recovery" at http://support/veritas.com/docs/293518 but one of the first few steps is to use services.msc to Right-Click 'Backup Exec System Recovery' and then click 'Stop'. Unfortunately, 'Stop' is greyed out. Then I noticed there was an option to 'Start Service' so I tried that only to get the message that 'Windows could not start the service on the local computer." So I'm dead in my tracks again. I also found several rants about Symantec's absurd policy of putting out software that cannot be uninstalled.
0
 
LVL 28

Expert Comment

by:honmapog
ID: 24366901
If the service shows a "Start Service" option, that means the service is already stopped. There's no reason to start the service to be able to follow an article that says to stop it again ;-)
Just go on to the next step in the article.
0
 

Author Comment

by:BobArnett
ID: 24370073
Ignoring the 'Stop' of BESR service, I was able to accomplish most of what the article said to do. There were two Registry entries that they said to delete that weren't there. I guess I'll 'assume' that it is now uninstalled. How would I check?
0
 
LVL 28

Accepted Solution

by:
honmapog earned 2000 total points
ID: 24377466
If you've followed the article and removed all except two registry keys that you can be assured the software is gone.
0
 

Author Closing Comment

by:BobArnett
ID: 31580323
Even though I basically found the answer myself, I needed the reassuring expert's soothing verification.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question