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Any automated way of uninstalling Symantec Backup Exec System Recovery 8?

Posted on 2009-05-11
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Last Modified: 2013-12-01
I see a downloadable batch file to uninstall Symantec Backup Exec System Recovery for other operating systems but not for Vista. Since mine won't uninstall using Windows Add/Remove Programs, does anyone have a link to something that will do this for me? I called Symantec and since I don't have a maintenance agreement with them, they want to charge me $250 for help on uninstalling BESR.
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Question by:BobArnett
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Author Comment

by:BobArnett
ID: 24366648
Further notes: I found Document ID: 293518 "How to perform a manual uninstall of Backup Exec System Recovery" at http://support/veritas.com/docs/293518 but one of the first few steps is to use services.msc to Right-Click 'Backup Exec System Recovery' and then click 'Stop'. Unfortunately, 'Stop' is greyed out. Then I noticed there was an option to 'Start Service' so I tried that only to get the message that 'Windows could not start the service on the local computer." So I'm dead in my tracks again. I also found several rants about Symantec's absurd policy of putting out software that cannot be uninstalled.
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Expert Comment

by:honmapog
ID: 24366901
If the service shows a "Start Service" option, that means the service is already stopped. There's no reason to start the service to be able to follow an article that says to stop it again ;-)
Just go on to the next step in the article.
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Author Comment

by:BobArnett
ID: 24370073
Ignoring the 'Stop' of BESR service, I was able to accomplish most of what the article said to do. There were two Registry entries that they said to delete that weren't there. I guess I'll 'assume' that it is now uninstalled. How would I check?
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Accepted Solution

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honmapog earned 500 total points
ID: 24377466
If you've followed the article and removed all except two registry keys that you can be assured the software is gone.
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Author Closing Comment

by:BobArnett
ID: 31580323
Even though I basically found the answer myself, I needed the reassuring expert's soothing verification.
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