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Outlook 2007 mailbox limit error preventing user from sending/receiving email

Posted on 2009-05-11
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Last Modified: 2012-05-06
This user has SBS 2003 SP2, Exchange 2003 SP2, and Vista SP1 with Outlook 2007.

The mailbox store has no limits set and the values of the user object under the domain when viewing the data under adsiedit is <not set>
mDBOverHardQuotaLimit   <not set>
mDBOverQuotaLimit    <not set>
mDBStorageQuota    <not set>

I have created a new Outlook user profile.
I have deleted the OST files and let Outlook recreate them.
I have even uninstalled Office and delted the Users/Username/AppData/Local/Microsoft/Outlook/ folders and then reinstalled MS Office.

None of the above steps fixed the problem.

I have noticed that it seems to throw the error when Outlook is updating the sent items folder.  The user's mailbox is about 1.9GB

There are others running Vista and Outlook 2007 on this same SBS network without this issue, so it appears to be isolated to either this domain user or this PC.

Any suggestions?

Thanks.
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Question by:ryoun1b
7 Comments
 
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by:Christopher Martinez
ID: 24359671
Let me ask ya this....if you open up outlook, right click on the mailbox, and goto properties, then goto folder size on the bottom...click on the Server Data tab....does that value reflect whats really in the mailbox?
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Author Comment

by:ryoun1b
ID: 24360017
The numbers between the Outlook client and the server are almost the same which is what I have found on other SBS/Vista/Outlook 2007 clients between the total on the server tab in Outlook and the total per the Exchange System Manager for the user's mailbox.

In this case Outlook is reporting 1933957KB and ESM is reporting 1934724KB for this user.

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Expert Comment

by:Jeffrey Coachman
ID: 24361214
FWIW:

I have kept every single email from the start of the year (about 3000) and my Profile is 1 tenth of the size you are reporting.

Can you archive some of that data?

JeffCoachman
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Expert Comment

by:Mestha
ID: 24363610
If you have other users with similar sized mailboxes then it would point to the account or the machine. I would start by moving the user to another machine and see if the problem follows.

2gb is the GUI limit for mailbox size, if you want a higher limit then you have to set it through adsiedit.msc.
I presume that you have checked the limit on the mailbox store itself to ensure that the limit isn't being enforced there?

Simon.
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Author Comment

by:ryoun1b
ID: 24364475
Correct from adsiedit no limit is currently set.
I tried the user on an so box with office 2003
And it works fine.  I will try it on another Vista/outlook2007 of in the office to finally rule out the server.

Thanks for the post and I'll let you know the results so others can benefit from this post.
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Accepted Solution

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ryoun1b earned 0 total points
ID: 24417652
Turns out this was due to a corrupted Windows user profile.  I loaded up this user in a new machine and on the same machine but under a different user profile and both worked fine beyond the 2GB mailbox size.  Something in the user's profile was corrupted and not allowing Outlook 2007 OST to grow beyond 2GB.

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by:Jeffrey Coachman
ID: 24418648
Great!
Congratulations

Good to know.

The great thing about this site is that you can accept your own post as the solution!
;-)

Jeff
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