This morning I configured a users Outlook 2003, it was pointed at one Exchange 2003 server (an old vendor) and I pointed to my Exchange 2007 server. Now I cannot Import the mail that I exported from the old mail server.
I opened up Outlook, exported his mail to a PST file, and then I closed Outlook opened up the Mail settings in Control Panel. I proceeded to change the Outlook settings from the old mail server to the new mail server. Once that was completed, I opened up Outlook so I could import the items that I exported but Outlook keeps crashing.
I have tried this on 3 different PC's and Outlook crashes on his account only. I can get partial imports of his old mail but Outlook will not stay open long enough to get it all. And it even crashes if I don't do anything - even if I just open his mailbox in Outlook and just let it sit it will crash after a minute or 2.
Other things I have tried:
- Deleted his AD account and Exchange Mailbox: I removed and re-added both his Ad account and his Exchange Mailbox but it did not change anything.
- Restart the Information Store service
Oh, you also may want to know that I have not seen any error messages other than "Outlook has encountered a problem and needs to close".