I am receiving daily complaints from very difficult user viewing POP3 email using Outlook 2003 SP3. He is complaining the application crashes on a daily basis several times a days.
The user has experienced the same Outlook crash issue on 2 different computer. The original PC was an Acer Vertion 6900 Pro Core 2 Duo with Windows XP SP3 installed and Outlook 2003. Some of the steps taken to resolve the issue while using the Acer PC included:
1.) Running Scanpst.exe several times to repair problems with the PST file
2.) Creating a new PST file in January 09 and only exporting all contacts, all January emails and all past Calendar items. Total size of the new PST after setting it up was about 900MB
3.) Installing all of the latest Office service Packs.
4.) Finally we decided to give him a new computer. He now has a brand new HP dx7500 Dual Core computer with Windows XP SP3 and Outlook 2003 SP3.
But he still continues to have the problem.
I must note that Symantec Endpoint Security 11.0.3001.2224 is installed on the Computer. But I have disabled Email scanning.
The following applications/plug ins have been installed to work with Outlook:
1.) Office Calendar Sync -Synchronizes copy of calendar to Majedas Outlook view every 15 minutes
2.) Duplicate Email Remover - Removes Duplicate Emails from Inbox
3.) Symantec Email Scan -I have disabled this feature.
4.) Blackberry Desktop -Synchronizes Outlook Calendar & Contacts to Blackberry
5.) Google Desktop - User uses this extensively to search Outlook for email.
6.) Syncback SE - I am using this to backup his PST file (2Gig) to the server every night after. Syncback is setup to close Outlook before running the backup.
He is using HTML format to compose new mail messages and Word is set as the email editor.
I've attached the application log details from the new computer.