Unexpected kernel trap mode after installing Symantec Endpoint Protection
Posted on 2009-05-11
Has anyone experienced a STOP 0x0000007F (UNEXPECTED_KERNEL_MODE_TRAP) (blue screen) message after installint Symantec Endpoint Protection? This is happening on an HP ePC running Windows 2000. I have found that if I boot into safe mode and disable the video controller, the computer boots up and Symantec works fine. I have already tried updating video drivers with no success. I have also tried applying the Microsoft patches as instructed on Microsoft's site regarding Norton with no luck. I do have an IBM Netvista with the same graphics controller (Intel 82815) and SEP works on it just fine.
I have a case opened with Symantec, and they are analyzing a full memory dump that I sent them, but I wondered if anyone else has experienced this problem. As I said above, it is only happening on the HP ePC. I have also installed it on IBM and Dell machines, and have had no problems.