Solved

aten kvm not responding

Posted on 2009-05-11
10
888 Views
Last Modified: 2012-08-14
Hi,
I have successully used this ATEN KVM 1734A in the past, however since relocating my server set up to a new office I can't get the KVM to work.
The two problems are: a) it wont recognise any (USB or Ps2) mouse or keyboard plugged in to the Console USB ports, and b) I can't switch between servers plugged in to port 1 and 2 - in fact only port 1 shows a monitor output.
I have tried powering down servers, unplugging power cables,  connecting up KVM then powering it all back up again - to no avail.
Wondering if anyone else has experienced a similar issue, and whether it can be easily overcome.

Sincerely

James
0
Comment
Question by:betterlifedirections
10 Comments
 
LVL 4

Expert Comment

by:b0xa
ID: 24360332
If there is a reset button try that, otherwise I'd be thinking there's a hardware fault with your KVM.
0
 
LVL 3

Expert Comment

by:yankees9920
ID: 24360425
If you check in device manager, is the KVM showing up as installed? If not, it may be a driver issue caused by restricting the server to connect to the internet to search for drivers.
0
 

Author Comment

by:betterlifedirections
ID: 24360493
in which section of device manager would the kvm appear?
0
 

Author Comment

by:betterlifedirections
ID: 24360503
as far as I can see the kvm does not appear in the device manager - have scanned for hardware changes, but nothing new
0
 
LVL 4

Expert Comment

by:b0xa
ID: 24360551
KVM's don't appear in the Device Manager ever (unless connected via USB or something), they are just a hardware bridge that connects multiple inputs (ps2/vga) and outputs to one.
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 

Author Comment

by:betterlifedirections
ID: 24360680
ok - so am I possibly looking at a faulty KVM? or is there some other troubleshooting I can do here?
0
 
LVL 15

Assisted Solution

by:tenaj-207
tenaj-207 earned 100 total points
ID: 24360987
When I run into problems especially with USB KVM's I unplug all the connectors then plug them all back in.  That usually resets the device if there's not a reset button.
0
 
LVL 4

Accepted Solution

by:
b0xa earned 400 total points
ID: 24361039
I'd be leaning towards faulty KVM. If you can test it with some other systems.
0
 

Author Comment

by:betterlifedirections
ID: 24361961
tried the unplugging approach - did not work.
tried just using an XP box - did not work.

I guess I will have to arrange a replacement box.


thanks for your help

James
0
 

Author Closing Comment

by:betterlifedirections
ID: 31580374
thanks for your input guys
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Laptop keyboard tester 10 76
Replicate a hard drive for Windows 10 machine 6 70
Fastest SSD 10 65
Hard Drive surgery 10 104
Is it worth it to buy an Echo? In a word, yes! For me it was definitely worth it. I use mine on a daily basis. Prologue & Privacy At first, I was very skeptical about the Amazon Echo. In general, I don't like voice assistants. I don't li…
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Concerto provides fully managed cloud services and the expertise to provide an easy and reliable route to the cloud. Our best-in-class solutions help you address the toughest IT challenges, find new efficiencies and deliver the best application expe…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now