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aten kvm not responding

Posted on 2009-05-11
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Last Modified: 2012-08-14
Hi,
I have successully used this ATEN KVM 1734A in the past, however since relocating my server set up to a new office I can't get the KVM to work.
The two problems are: a) it wont recognise any (USB or Ps2) mouse or keyboard plugged in to the Console USB ports, and b) I can't switch between servers plugged in to port 1 and 2 - in fact only port 1 shows a monitor output.
I have tried powering down servers, unplugging power cables,  connecting up KVM then powering it all back up again - to no avail.
Wondering if anyone else has experienced a similar issue, and whether it can be easily overcome.

Sincerely

James
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Question by:betterlifedirections
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Expert Comment

by:b0xa
ID: 24360332
If there is a reset button try that, otherwise I'd be thinking there's a hardware fault with your KVM.
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Expert Comment

by:yankees9920
ID: 24360425
If you check in device manager, is the KVM showing up as installed? If not, it may be a driver issue caused by restricting the server to connect to the internet to search for drivers.
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Author Comment

by:betterlifedirections
ID: 24360493
in which section of device manager would the kvm appear?
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Author Comment

by:betterlifedirections
ID: 24360503
as far as I can see the kvm does not appear in the device manager - have scanned for hardware changes, but nothing new
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Expert Comment

by:b0xa
ID: 24360551
KVM's don't appear in the Device Manager ever (unless connected via USB or something), they are just a hardware bridge that connects multiple inputs (ps2/vga) and outputs to one.
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Author Comment

by:betterlifedirections
ID: 24360680
ok - so am I possibly looking at a faulty KVM? or is there some other troubleshooting I can do here?
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Assisted Solution

by:tenaj-207
tenaj-207 earned 100 total points
ID: 24360987
When I run into problems especially with USB KVM's I unplug all the connectors then plug them all back in.  That usually resets the device if there's not a reset button.
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b0xa earned 400 total points
ID: 24361039
I'd be leaning towards faulty KVM. If you can test it with some other systems.
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Author Comment

by:betterlifedirections
ID: 24361961
tried the unplugging approach - did not work.
tried just using an XP box - did not work.

I guess I will have to arrange a replacement box.


thanks for your help

James
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Author Closing Comment

by:betterlifedirections
ID: 31580374
thanks for your input guys
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