Blackberry cannot send email after moving to new server..only some others work ok
So we moved about 100 users from one Exchaneg 2003 server to another. We have BES and have NOT moved the BB mailbox yet, just about 100 users. Of the 100, 5 cannot send email from their blackberryy and the rest can. they all can receive but as soon as they try and send they get a red 'x". We tried runnign the handheldcleanup agent on the server, restarting it and more. We did find that the diagnostics on the device showed that all working users had the last line in the BB disgnostic which says:
Connection to <user_email>@<domain.com : Yes
the non-workign users say "No".
Not sure even where to look since all mailbox rights seem to be appropriate. Any help woul dbe greatly appreciated. Its my first postin ghere so please forgiv eme if I do nto follow proper etiquette here...
Connection to <user_email>@<domain.com : Yes
the non-workign users say "No".
Not sure even where to look since all mailbox rights seem to be appropriate. Any help woul dbe greatly appreciated. Its my first postin ghere so please forgiv eme if I do nto follow proper etiquette here...
Gary Cutri
Hi, can you please open an email that has a red X and if you scroll up you will see an error message. Please post back the error as I assume it may be Send As permissions.
ASKER
ok will try that!
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ASKER
we got feedback from our end user and this what they are saying the error message they are getting on their blackberry is:
"desktop email program unable to submit message"
"desktop email program unable to submit message"
This is a Send As error, please follow my guide above.
ASKER
Thank you Garycutri! you are a SAGE!!