Solved

Can't select names from my address book

Posted on 2009-05-11
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Last Modified: 2012-05-06
Hi,
I am on Outlook 2003 on Windows XP Pro SP2. All Office patches are done. This just cropped up tonight.
I can run Outlook.
I can receive mail.
I can click "New" and have a new, blank email  pop up, waiting to be filled out.
BUT...When I click the "To:" button, so I can address the new mail, it appears that the "Select Names" box opens but is somehow hidden. I can ALT tab and see that it's listed, but it's not on any of my screens (http://www.qcsoftwarehelp.com/images/4LCD_monitors.jpg ). I've tried with only Outlook on the screen, so there is nowhere for "Select Names" to hide. It's just not there. When Outlook is in this state, a mouse click on any part of the Outlook area produces the "dunk" noise that means you don't get to click there until you resolve whatever box is open first. In this case, I really think that Outlook thinks it has the "Select Names" box open and is waiting for me to resolve it (i.e. select a name). It shows it's open in the ALT tab. But I'll be dipped if I can find it anywhere. It's like it's hidden and because I've tried to send a new email message and I've pressed that "To:" button - I'm now hosed.
Oh - the "suggest-A-name" thing works. I can start typing in the "To" field (IF I DON"T hit the button first!!!) and type in a name and it'll find it. BUT....if I click that "To:" button, Outlook is nonfunctional from that point until I terminate the process.
Does anyone have any ideas?
Thanks much,
Bill
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Question by:billbledexpert
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by:Dhiraj Mutha
ID: 24360849
Try reconfiguring outlook profile. The profile might have corrupted.
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Expert Comment

by:kileak
ID: 24360866
Have you tried reinstalling Outlook? I have had this happen with other software when running 2+ monitors. Usually a reinstall does it or sometimes changing the screen resolution will do it too. For some reason it will open it "off the screen".
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Accepted Solution

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billbledexpert earned 0 total points
ID: 24363140
Thanks for the ideas.
I think I solved it for now - I'm still not sure how it happened.
I was right - "Select Names" WAS opening and it was hidden (off the screens somehow?) - so I ALT tabbed so that it was selected - even though I couldn't actually see it. Then I hit ALT F4 to close it. Then I closed the "New message" window. Then I opened a new message again and clicked the "To:" button and the Select Names window appeared.
How and why all this happened is still a mystery - and my fix last night was a little bit of a late night guess - but it seems to be working.
Thanks for your responses and attention.
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