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Cannot display day/week/month view in Outlook 2007 Calendar

Posted on 2009-05-12
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Last Modified: 2012-06-27
I have just upgraded my Outlook 2003 to 2007. When I connect to my Exchange 2003 server and view my calendar, I see a list of all appointments sorted by date. When I try to change the view to Day/Week Month, I get an error message which reads "Outlook cannot display this view." When I click on OK to clear the message, the calendar view stays as a list.
I also get the error attached as an image.

How can I get the correct Day/Week/Month view to appear?
Thanks
Madrilleno
Calendar-View.jpg
Exch-Error.jpg
Exch-Error-2.jpg
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Question by:Madrilleno
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Author Comment

by:Madrilleno
ID: 24362818
Addittional comment - When I delete an email from my inbox, it still displays until I go to the calendar (or any other view) and then return to my mailbox view.
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Expert Comment

by:Jofnn
ID: 24362856
Madrilleno,

Have you tried running "office diagnostics"?  (You can access this via the Help menu).  This generally pinpoints any issues so that you can sort it...

Jonathon
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Author Comment

by:Madrilleno
ID: 24363340
The diagnostics did not show any errors. Just in case I ran setup with the repair option, and I still have the problems. All I can get is the "All Appointments" view.
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Expert Comment

by:Jofnn
ID: 24364128
May be worth doing a complete uninstall/reinstall of the software?
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Author Comment

by:Madrilleno
ID: 24364605
Just done a reinstall.
Opened Outlook, created a new profile when prompted for which profile to use. Opened calendar and it started in list appointments view. Changed the view to Day/Week/Month and all appeared OK.
However, when I closed and restarted Outlook, the calendar view had gone back to list mode and gave the "Outlook cannot display this view" message.
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Expert Comment

by:Jofnn
ID: 24375582
That's a bit bizarre.

My next suggestion would be to rename the user profile on the PC (i.e. to username.old) and then log back on to the PC so that it creates a fresh PC profile.

Then try outlook again.

(If this works, you can then copy all the desktop icons/shortcuts; favourites; cookies etc at your leisure)
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Author Comment

by:Madrilleno
ID: 24375976
Good suggestion, but not the answer I'm looking for.
As an experiment, I logged in as another user on my PC. I then connect to the Exchange server using his login name and Outlook worked perfectly. I went back in to my login, and set the same user's mail profile up. As before, on first use, Outlook works fine. But as soon as you close it down and restart it, all of the symptoms noted above are there again.
I really don't want to delete my user profile, there are too many settings I need to preserve. I just need to dig the Outlook problem. It's something that changes between the first run with a new profile and the second run.
Madrilleno
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Accepted Solution

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Madrilleno earned 0 total points
ID: 24392997
Turns out this was an issue because of PGP. It occurs if the following three factors are present:-
1. PGP 9.x is installed
2. Exchange 2003 admin tools is installed
3. Upgrade from Outlook 2003 to 2007
I suspect that it's not just the upgrade, but the installation of Outlook 2007, whether from new or as an upgrade.
The workaround I used was to disable the PGP SDK service. The PGP website suggested using fixmapi.exe, but this did not work, and I think it needs the removal of Exchange admin tools to allow PGP to function with Outlook 2007.
Madrilleno
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