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Outlook 2007 - Missing Emails
One of my client recently had some problem with his PCwas running Windows XP, with Outlook 2007. I had to give him a temp PC, which was running Windows XP, with Outlook 2003, when we coneccted the PC to network and configured Outlook, my client found some Email were missing, nothing was deleted.
I cannot understand where the Email has gone, have had no problem with my MS Exchange Server, any ideas ? Could the reason be due to the Outlook2003 & 2007 ?
I cannot understand where the Email has gone, have had no problem with my MS Exchange Server, any ideas ? Could the reason be due to the Outlook2003 & 2007 ?
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ASKER
Mestha & ajwuk,
Thanks for your reply & information.
1) How can check if a view is hiding the Emails ?
2) If the Emails are archived how can check, since he has been using 3 or 4 Temp PC, waiting for his machine to repaired.
What is the best way forward on this issue ?
Thanks for your reply & information.
1) How can check if a view is hiding the Emails ?
2) If the Emails are archived how can check, since he has been using 3 or 4 Temp PC, waiting for his machine to repaired.
What is the best way forward on this issue ?
With views, reset them. Close Outlook and then choose Start, Run and type outlook.exe /cleanviews
For archived content, you have to look at each machine that has been used to see if there is a PST file for that user on there. Nothing is logged when archiving takes place because it is a client task, not server.
Simon.
For archived content, you have to look at each machine that has been used to see if there is a PST file for that user on there. Nothing is logged when archiving takes place because it is a client task, not server.
Simon.
ASKER
This answer did sort out the problem
Email is removed from the mailbox for one of three main reasons.
1. The user deleted it and doesn't want to admit it.
2. A view is hiding it
3. Auto archiving or mail delivery location was changed and the email is now in a PST file somewhere.
In my experience the first one is the most common.
You need to establish if there is any pattern to the "missing" email, which would point to a view.
Simon.