Solved

After installing and running Malwarebytes, my internet connection is gone

Posted on 2009-05-12
5
745 Views
Last Modified: 2013-11-22
After a user on my network downloaded Spyware Protect 2009, I ran malwarebytes to get rid of the virus.  The virus is gone, except now I have no internet connection on the PC.  I had a connection prior to running malwarebytes, because that is how I downloaded the software to begin with... This appears to be a common problem - after numerous google searches, I found several other people who have experienced the same issue, yet no one had found any solutions.  Does anyone have any experience with this particular issue?
0
Comment
Question by:tabitha11835
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 30

Accepted Solution

by:
Britt Thompson earned 250 total points
ID: 24364965
If it's Windows XP, try this...it'll clear your winsock and rebuild it.

http://www.snapfiles.com/download/dlwinsockxpfix.html
0
 
LVL 27

Expert Comment

by:David-Howard
ID: 24366977
If after running any antimalware/antiviurs suites and you lose your internet connection please perform the following steps.
Restart your computer and test your internet connection.
If it does not work, then click Start ->Settings and Control Panel.
Select Network connections. Locate your connection and right click on it.
In the menu click the Repair option. When the repair proccess has finished, your connection should be working again. Reboot to test.
0
 
LVL 2

Expert Comment

by:Jitpar
ID: 24367594
Do a system restore to a previous date from the safe mode,
you got to tap F8 key repeatedly at the startup to get to safe mode
0
 
LVL 6

Expert Comment

by:jesusrulesme
ID: 24370400
Listen to renazonse.  That is going to be a winsock error.  I've seen malwarebytes fix things that have left lsp entries in the winsock, which is what is preventing your getting on the Internet.  You can verify this by pinging a valid IP out on the net (198.6.1.2) and then trying to ping by domain name (www.google.com).  When you do those and you find that the DNS name isn't resolving, it's usually Winsock.  WinsockXPFix is a great little utility. Sometimes you have to run it in safe mode, though.
0
 
LVL 7

Expert Comment

by:Abbas Haidar
ID: 24384964
try to repair winsock, do a chkdsk /p and let me know.
0

Featured Post

Automating Your MSP Business

The road to profitability.
Delivering superior services is key to ensuring customer satisfaction and the consequent long-term relationships that enable MSPs to lock in predictable, recurring revenue. What's the best way to deliver superior service? One word: automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The purpose of this Article is to provide information for a newly released variant of malware – with the assumption that many EE Members will have need of the information. According to “Computerworld”, well over one million web sites have been co…
You cannot be 100% sure that you can protect your organization against crypto ransomware but you can lower down the risk and impact of the infection.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question