Solved

some emails appear with blank message bodies, in outlook and owa

Posted on 2009-05-12
7
334 Views
Last Modified: 2012-05-06
We recently had to rebuild our sbs server, and Exchange got restored in the process. However, one particular user is experiencing a problem where some of his older emails are appearing with nothing in the message body. I checked to see if was a local Outlook problem, however the same issue occurs when looking at his mailbox through Outlook Web Access, which suggests to me the problem lies with the mailbox rather than Outlook.

Has anyone seen this before, or know of a solution? We can restore the mailbox from backup, but this is an absolute last resort solution. It's also only one user that's experiencing this problem. This is very urgent, so max points available!

Thanks!

Sam
Teknite
0
Comment
Question by:teknite
  • 3
  • 3
7 Comments
 
LVL 2

Expert Comment

by:Baddevildog82
ID: 24365393
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24365398
Please stop the AV adn any third party on the server and client?
If there is a AV on the server stop and disable it.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24365420
Also try disabling or removing Outlook Add-ons
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:teknite
ID: 24366456
Thanks, but we already know it's not a local out look problem, as it also happens when using OWA, which is essentially a direct link to the mailbox. Incidentally, I already tried Outlook in safe mode, and using the cleanviews switch, neither worked. I think it's more likely to be a problem with the mailbox.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24371712
Why dont you take all the data into a PST and start with a new Mailbox if your having Exchange 2000/2003 use Exmerge or if Having Exchange 2007 use Exchange Management Shell to extract data.
As it would take the PST that too without any corruption.
0
 

Author Comment

by:teknite
ID: 24373079
I don't see how exporting to a .pst would help, surely the pst would then have blank emails in it which would still be there on reimporting.

Also, we've found that a number of our users are experiencing this problem, we have 3 users so far that have this issue. It seems to be an aftifact of the fact that we've rebuit the server. Anyone have any tips on restoring Exchange?

Thanks
0
 

Accepted Solution

by:
teknite earned 0 total points
ID: 24557817
We tried the export using exmerge but no joy.
We decided to restore the mailboxes from before the SBS box went down, this has worked.
Thanks for all your assistance
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question