Solved

some emails appear with blank message bodies, in outlook and owa

Posted on 2009-05-12
7
340 Views
Last Modified: 2012-05-06
We recently had to rebuild our sbs server, and Exchange got restored in the process. However, one particular user is experiencing a problem where some of his older emails are appearing with nothing in the message body. I checked to see if was a local Outlook problem, however the same issue occurs when looking at his mailbox through Outlook Web Access, which suggests to me the problem lies with the mailbox rather than Outlook.

Has anyone seen this before, or know of a solution? We can restore the mailbox from backup, but this is an absolute last resort solution. It's also only one user that's experiencing this problem. This is very urgent, so max points available!

Thanks!

Sam
Teknite
0
Comment
Question by:teknite
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24365398
Please stop the AV adn any third party on the server and client?
If there is a AV on the server stop and disable it.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24365420
Also try disabling or removing Outlook Add-ons
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:teknite
ID: 24366456
Thanks, but we already know it's not a local out look problem, as it also happens when using OWA, which is essentially a direct link to the mailbox. Incidentally, I already tried Outlook in safe mode, and using the cleanviews switch, neither worked. I think it's more likely to be a problem with the mailbox.
0
 
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24371712
Why dont you take all the data into a PST and start with a new Mailbox if your having Exchange 2000/2003 use Exmerge or if Having Exchange 2007 use Exchange Management Shell to extract data.
As it would take the PST that too without any corruption.
0
 

Author Comment

by:teknite
ID: 24373079
I don't see how exporting to a .pst would help, surely the pst would then have blank emails in it which would still be there on reimporting.

Also, we've found that a number of our users are experiencing this problem, we have 3 users so far that have this issue. It seems to be an aftifact of the fact that we've rebuit the server. Anyone have any tips on restoring Exchange?

Thanks
0
 

Accepted Solution

by:
teknite earned 0 total points
ID: 24557817
We tried the export using exmerge but no joy.
We decided to restore the mailboxes from before the SBS box went down, this has worked.
Thanks for all your assistance
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question