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some emails appear with blank message bodies, in outlook and owa

Posted on 2009-05-12
Medium Priority
Last Modified: 2012-05-06
We recently had to rebuild our sbs server, and Exchange got restored in the process. However, one particular user is experiencing a problem where some of his older emails are appearing with nothing in the message body. I checked to see if was a local Outlook problem, however the same issue occurs when looking at his mailbox through Outlook Web Access, which suggests to me the problem lies with the mailbox rather than Outlook.

Has anyone seen this before, or know of a solution? We can restore the mailbox from backup, but this is an absolute last resort solution. It's also only one user that's experiencing this problem. This is very urgent, so max points available!


Question by:teknite
  • 3
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LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24365398
Please stop the AV adn any third party on the server and client?
If there is a AV on the server stop and disable it.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24365420
Also try disabling or removing Outlook Add-ons
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Author Comment

ID: 24366456
Thanks, but we already know it's not a local out look problem, as it also happens when using OWA, which is essentially a direct link to the mailbox. Incidentally, I already tried Outlook in safe mode, and using the cleanviews switch, neither worked. I think it's more likely to be a problem with the mailbox.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24371712
Why dont you take all the data into a PST and start with a new Mailbox if your having Exchange 2000/2003 use Exmerge or if Having Exchange 2007 use Exchange Management Shell to extract data.
As it would take the PST that too without any corruption.

Author Comment

ID: 24373079
I don't see how exporting to a .pst would help, surely the pst would then have blank emails in it which would still be there on reimporting.

Also, we've found that a number of our users are experiencing this problem, we have 3 users so far that have this issue. It seems to be an aftifact of the fact that we've rebuit the server. Anyone have any tips on restoring Exchange?


Accepted Solution

teknite earned 0 total points
ID: 24557817
We tried the export using exmerge but no joy.
We decided to restore the mailboxes from before the SBS box went down, this has worked.
Thanks for all your assistance

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