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Marc JacobsFlag for United Kingdom of Great Britain and Northern Ireland

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some emails appear with blank message bodies, in outlook and owa

We recently had to rebuild our sbs server, and Exchange got restored in the process. However, one particular user is experiencing a problem where some of his older emails are appearing with nothing in the message body. I checked to see if was a local Outlook problem, however the same issue occurs when looking at his mailbox through Outlook Web Access, which suggests to me the problem lies with the mailbox rather than Outlook.

Has anyone seen this before, or know of a solution? We can restore the mailbox from backup, but this is an absolute last resort solution. It's also only one user that's experiencing this problem. This is very urgent, so max points available!

Thanks!

Sam
Teknite
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Baddevildog82
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Manpreet SIngh Khatra
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Please stop the AV adn any third party on the server and client?
If there is a AV on the server stop and disable it.
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Manpreet SIngh Khatra
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Also try disabling or removing Outlook Add-ons
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Marc Jacobs
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ASKER

Thanks, but we already know it's not a local out look problem, as it also happens when using OWA, which is essentially a direct link to the mailbox. Incidentally, I already tried Outlook in safe mode, and using the cleanviews switch, neither worked. I think it's more likely to be a problem with the mailbox.
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Manpreet SIngh Khatra
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Why dont you take all the data into a PST and start with a new Mailbox if your having Exchange 2000/2003 use Exmerge or if Having Exchange 2007 use Exchange Management Shell to extract data.
As it would take the PST that too without any corruption.
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Marc Jacobs
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ASKER

I don't see how exporting to a .pst would help, surely the pst would then have blank emails in it which would still be there on reimporting.

Also, we've found that a number of our users are experiencing this problem, we have 3 users so far that have this issue. It seems to be an aftifact of the fact that we've rebuit the server. Anyone have any tips on restoring Exchange?

Thanks
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Marc Jacobs
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