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Vista-64 Windows Update and manual attempts fail to install .NET Framework 3.5?

Posted on 2009-05-12
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How can I uninstall/reinstall the .NET Framework 3.5 in Vista-64?
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Question by:bwoolf01
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Expert Comment

by:ilalopoulos
ID: 24367269
You can find the information you want at: http://blogs.msdn.com/astebner/archive/2008/08/01/8803442.aspx

Look at the Vista Windows Server 2008 Instructions.

(Note: In control panel's Programs and Features, if you see only the installed programs select the option 'View installed updates' on the left side.)

If you are succesfull with the uninstall, download the dotnetfx35.exe from microsoft's site, this is the .NET 3.5 Service Pack 1 with updates also for .NET 2.0 and .NET 3.0 and install it.

Good Luck
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Author Comment

by:bwoolf01
ID: 24367636
Thanx ilalopoulos for your timely response.
Will try your proposed solution tonight at home.
Do you know if "dotnetfx35.exe" will work for Vista-64??

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Expert Comment

by:ilalopoulos
ID: 24368605
Yes, it will.
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Author Comment

by:bwoolf01
ID: 24377838
ilalopoulos,
Unfortunately, no success with that approach last night.

- Apparently there were no Framework versions installed other than those within the OS. (2.0 and 3.0)
- There were no other updates installed.
- dotnetfx35.exe failed during setup.

I then used the cleanup tool to wipe the failed installations.

Attempted to load the Frameworks individually (manually) and sequentially on Vista.
Was able to successfully load 3.5, but am not able to update it to SP1 either manually or through Windows Update.  Windows Update is trying to install 3.5 SP1 but the install fails.  Other unrelated Windows Update installs are working.

So I believe I've isolated the problem to the need to upgrade Framework 3.5 to SP1, but am unable to do that.  Am worried that I have not been able to apply all of the necessary upgrades and SPs to prior versions.  When I tried to update 2.0 to SP1 I got a message that the (manual) upgrade would not run on Vista.  Same thing when I tried to update 3.0 to SP1.  But 3.5 installed fine (manually) on its own.  Just can't seem to apply the SPs.  Feel like I'm stuck in an endless loop.

Would appreciate any suggestions before I bite the bullet and reinstall the OS.

Thanx,
bwoolf
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Expert Comment

by:ilalopoulos
ID: 24378230
Sorry to hear that your pc still has the problem.

A 2nd approach: visit the Unified .NET Framework Troubleshooting Guide at http://blogs.msdn.com/astebner/articles/454956.aspx

You will find:
tons of specific information on .net framework installation, tools that you can use to clean .net installations and among other the locations of the logs, where you can see why the installation failed.

Give it a try and let me know.

John
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Author Comment

by:bwoolf01
ID: 24379216
John

I have this version of 3.5 installed:

http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en

It includes 2.0, 2.0SP1, 3.0, 3.0SP1.

Where do you suggest I start tonight??
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ilalopoulos earned 500 total points
ID: 24379758
An attempt to install the .NET 3.5 SP1 and a reply with the log of the fail would be valuable.

In the Event Viewer you can also find logs of previous failed installations.

But before that can you check which version of service pack do you have installed on Vista? (I mean Vista's Service Pack not .NET's) is there is a chance of being SP1 RC (Release candidate) and not the final release?

Also see this blog and the first comment on it http://blogs.msdn.com/joy/archive/2008/09/11/net-framework-3-5-sp1-fails-to-install.aspx maybe it suits you.

In the end if nothing of the above will work, more info (install logs, error messages, event logs) would help us to help you.
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Author Comment

by:bwoolf01
ID: 24385265
John,
First let me thank you for your attention and advice.
-Am running Windows Vista Ultimate Service Pack 1 (not RC)
-new blog advice had not helped.

Unfortunately, nothing has changed.

Output from log of failed .NET 3.5 SP1 install is below.

It indicates that .NET Framework 2.0SP1 (x64) (CBS) is not installed.
but my installation of 3.5 should have included 2.0SP1 ???
Do I need an (x64) version of 3.5??


[05/12/09,21:04:18] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 87

[05/12/09,21:04:28] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.

[05/12/09,21:18:43] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 87

[05/12/09,21:18:52] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.

[05/12/09,21:38:46] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 87

[05/12/09,21:38:58] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.

[05/12/09,22:27:33] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 87

[05/12/09,22:27:44] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.

[05/14/09,09:57:13] Microsoft .NET Framework 2.0SP1 (x64) (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (x64) (CBS). MSI returned error code 87

[05/14/09,09:57:24] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (x64) (CBS) is not installed.

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Expert Comment

by:ilalopoulos
ID: 24385837
I quote from this blog http://blogs.msdn.com/astebner/archive/2007/05/07/2465257.aspx :

"Error code 87 for these service packs mean that the package could not be installed due to an error with the command line parameters.  In this case, the problem is that the path to the service pack setup file contains a space in it (c:\Downloaded Files), and there is a bug in .NET Framework 3.5 beta 1 setup where it does not correctly put quotes around paths with spaces in them.

How to resolve the error

If you run into this issue while attempting to install the .NET Framework 3.5 beta 1 and Visual Studio Orcas beta 1 setup, you will need to move the setup files to a folder that does not contain spaces in the name and then re-run setup."

the same resolution in http://social.msdn.microsoft.com/Forums/en-US/vs2008prereleaseinstallandsetup/thread/cd28b452-c362-4dc6-9faf-0e8767dace22
in this page look also at the last comment from mr Jul
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Author Comment

by:bwoolf01
ID: 24386492
What does MrJul mean by

"going to the WCU\dotNetFramework\dotNetMSP\x86" ???
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Expert Comment

by:ilalopoulos
ID: 24386646
WCU stands for Windows Component Update.

What he means is that he accessed the WCU directory of dotnetfx35.exe directly by going to the unpacked contents. If you can't find the directory where the unpacked files are, you can extract its contents - try right clicking on it and select extract (I am using winrar for this).



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Author Comment

by:bwoolf01
ID: 24386892
John,
I can't tell you how much I appreciate your help.
You have been there for me every step of the way.

I wish I could tell you that this worked, but the reality is that I am running out of time.
Working on my daughter's laptop and she must return to school this weekend.

So we have both decided to proceed with the OS re-install.

Thank You so much for your efforts.

bwoolf
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Expert Comment

by:ilalopoulos
ID: 24387219
You are welcome bwoolf :D
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Author Closing Comment

by:bwoolf01
ID: 31580576
ilalopoulos provided timely and excellent advice and links to appropriate solutions for my issue.  Unfortunately, I was not able to resolve my particular problem and ran out of time. My daughter had to return to college, so we decided to reinstall the OS, which did resolve my problem.
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