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Yahoo Messanger Won't Work On Blackberry  on BES

Posted on 2009-05-12
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Medium Priority
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Last Modified: 2012-08-14
hi guys
How do i get User Devices to establish connection With Yahoo Messages
Two Errors are common: Service not enabled for this handleld
the connection with the  server cannot be established at this time. contact your service provider...
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Question by:oandosupport
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6 Comments
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24376287
Hi, on your BES have you disabled the IBS browser and\or other message services via IT Policy?
0
 

Author Comment

by:oandosupport
ID: 24383530
IBS browser and\or other message services have their default settings which all allow the message services
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24396571
I assume your carrier support Yahoo Messenger so try the following:

1. On the device go to Options > Advanced Options > Host Routing Table > Press menu > Select Register Now

2. Go to Options > Advanced Options > Applications > highlight Yahoo > Press menu > Select Edit Permissions > Ensure Connections is set to Allow.
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Author Comment

by:oandosupport
ID: 24412353
hi garcutrl
it stil says servie not enabled for this handheld
0
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 2000 total points
ID: 24412395
First I would try creating a blank policy and assign it to a test user.  If this still fails contact your service provider to see if they support the Yahoo messenger.  You can try downloading the provider\rim service books by going to Options > Advanced Options > Host Routing Table > Press menu > Select register Now.
0
 

Author Closing Comment

by:oandosupport
ID: 31580595
Good
0

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