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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 358
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Yahoo Messanger Won't Work On Blackberry on BES

hi guys
How do i get User Devices to establish connection With Yahoo Messages
Two Errors are common: Service not enabled for this handleld
the connection with the  server cannot be established at this time. contact your service provider...
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oandosupport
Asked:
oandosupport
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1 Solution
 
Gary CutriData & Communications SpecialistCommented:
Hi, on your BES have you disabled the IBS browser and\or other message services via IT Policy?
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oandosupportAuthor Commented:
IBS browser and\or other message services have their default settings which all allow the message services
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Gary CutriData & Communications SpecialistCommented:
I assume your carrier support Yahoo Messenger so try the following:

1. On the device go to Options > Advanced Options > Host Routing Table > Press menu > Select Register Now

2. Go to Options > Advanced Options > Applications > highlight Yahoo > Press menu > Select Edit Permissions > Ensure Connections is set to Allow.
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oandosupportAuthor Commented:
hi garcutrl
it stil says servie not enabled for this handheld
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Gary CutriData & Communications SpecialistCommented:
First I would try creating a blank policy and assign it to a test user.  If this still fails contact your service provider to see if they support the Yahoo messenger.  You can try downloading the provider\rim service books by going to Options > Advanced Options > Host Routing Table > Press menu > Select register Now.
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oandosupportAuthor Commented:
Good
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