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Exchange 2007 SP1 Outlook Web Access Times out in a couple of minutes

Posted on 2009-05-12
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Last Modified: 2012-05-06
We have Exchange 2007 running on Server 2008 x64. No matter what changes I make the Outlook Web Access Client times out in a couple of minutes whether you select Public or Private, for all users in the organization. Whether you are accessing internally or externally. They can be in the middle of typing an email and the client will log them out mid email.

I have used some other suggestions and created DWORD values in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeOWA\ with PublicClientTimeout and TrustedClientTimeout. Neither of these has fixed the issue.

I also saw a suggestion some where to install some hotfix's that might fix it. These did not either....I believe it was hotfix 3?

Any suggestions are much appreciated!
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Question by:K6465
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Expert Comment

by:Mestha
ID: 24366274
What is between the server and the internet?
Does it occur inside the org? It sounds like interference.

Simon.
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Author Comment

by:K6465
ID: 24380920
Only thing between the server and the internet is a Cisco Firewall. This will also timeout inside the network as well yes.
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K6465 earned 0 total points
ID: 24642031
After about a month of this issue it appears that applying Exchange 2007 Rollup Update 6 fixed this issue. Users are now staying logged in longer. Before we were only on Exchange Rollup 3.
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