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User cannot login due to profile error

Posted on 2009-05-12
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Last Modified: 2012-05-06
This is one of many problems I am having with a 2003 server environment. I have users on XP Pro who attempt to first login to the domain, so they can launch Remote Desktop. When logging in  to the desktop they get the following error:

Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.

 DETAIL - Not enough storage is available to process this command.


If I login in to their PC as Administrator, and delete the local profile of the user, they can login one time, but the problem occurs again, if they log out, and try to login again.

I googled around and found a doc on doing a regedit  (http://www.msfn.org/board/lofiversion/index.php/t62001.html) I changed the value to "21 (On main DC), but it didn't change anything.  


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Question by:tamray_tech
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Expert Comment

by:dvast8n
ID: 24366252
It's a permission issue. The workaround for this is to give "Everyone" full control of Document and Settings.

Try that and let me if it works.
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Author Comment

by:tamray_tech
ID: 24366401
It has been fine forever. What could change that would require I do this?

I did make the change, and am waiting to hear back from the user, whether it worked or not.

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Expert Comment

by:dvast8n
ID: 24366676
It could be any number of things. Maybe a permission change was made in a parent folder that was applied down to the sub folders causing the new profile folders inherited.

Hopefully the permission change resolves the issue.
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Author Comment

by:tamray_tech
ID: 24366799
That did not resolve the issue. "Everyone has full control of "Documents and Settings"
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by:dvast8n
ID: 24366961
Sorry to hear that it's not working. I'll do more digging and see if I can find a resolution for you.
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by:dvast8n
ID: 24367032
On the local PC can you tell me if Default User folder is still under Document and Settings?
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Expert Comment

by:dvast8n
ID: 24367083
IF Default User is not there you'll have to recreate that account.

Here's how you do it:
1. Log on to the computer as the administrator
2. Then create an user called default user.
3. Log off as the administrator, and then log on to the computer through the default user account that you just created.

Now try to log in with whichever user (Domain) you like and you should be fine.
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Author Comment

by:tamray_tech
ID: 24367100
Yes it is.
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Author Comment

by:tamray_tech
ID: 24367182
I created the default (local) account without a password, logged in as default, logged out as default, and attempted to login as normal domain user, but get the same error.

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by:dvast8n
ID: 24367933
I'm all out of ideas on this one. I'm sorry I couldn't be of more assistance.
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Author Comment

by:tamray_tech
ID: 24368152
We are finding many workstations having this problem now. Some say "Incorrect Function" The rest are as I described.

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Expert Comment

by:dvast8n
ID: 24369587
Is there anymore info/errors in the event logs that would help shine more light on the issue at hand?
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Accepted Solution

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tamray_tech earned 0 total points
ID: 24377560
I accidentally applied this fix to the wrong question. This is the fix that worked for the mentioned profile error.

I found the fix to be the following procedure. I am guessing somehow users logged in experienced some sort of profile corruption, since all other users can login to the same desktop without incident.

Login as Administrator to the PC.
Go to "My Computer", "Tools", "Folder Options" and remove the check mark from "Off-line files".
(Our preference)

Right click on "My Computer, and select "Properties", then select the "Advanced" tab, and next the profile "settings" tab.
Find the user profile, and select "copy to". I would just copy it to C:\Temp, or C:\. Verify it did copy over, then delete the profile.
Logout as administrator, and back in as the user. Copy their old profile folders to C:\Documents And Settings\theirname. Say yes, to "do you want to overwrite"
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by:dvast8n
ID: 24386689
Well that's great news! I'm glad you were able to resolve the issue.
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