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Why do my calendar events reset themselves to two day events after I logoff of Outlook?

Posted on 2009-05-12
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Last Modified: 2012-05-06
I am working with only one customer which is affected by a very strange problem.  If he creates a calendar event, and sets it to an all day event, everything appears fine during the save and close.  However, when you actually restart Outlook, the event has become a two day event with two Clock symbols on either side of the event.  He is running Outlook 2003, and we are on Exchange 2007.  The problem that I see is that this happens in either Citrix or on a freshly installed laptop.  This would lead me to believe that there is a problem with his profile, but which profile?  Where can I begin to look?  And no, I haven't run any of the Detect and Repair protocols as of yet because his Calendar is pretty hefty.
Also, when I look at the calendar in OWA, I am able to properly set up and view the same appointments.
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Question by:crakrjak23
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7 Comments
 
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Expert Comment

by:sanjaykumar_p
ID: 24369217
Have you checked the Time Zone of Outlook & PC ?
Run /Cleanfreebusy command and verify if that resolves
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Author Comment

by:crakrjak23
ID: 24369308
That was a no joy.
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LVL 7

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by:sanjaykumar_p
ID: 24369557
Ok, How does it looks in OWA
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Author Comment

by:crakrjak23
ID: 24371023
That's the funny thing that I saw in some further testing.  If I look at the calendar in OWA, everything appears fine.  Log out of that, go back into Outlook 2003, and the problem is gone.  Go through my Citrix session, open up Outlook 2003, and the problem comes back.... Log out, go back to OWA, and the problem is occurring there.  I'm at a loss for words.  Is this a problem with a shared calendar or something else like that?
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sanjaykumar_p earned 250 total points
ID: 24372634
That's strange....Calendar information should show accurate when accessed from OWA. I understand from Outlook there may be many things to verify, however OWA should show the same.

From above it looks like the issue mostly occurs when viewed from Citrix, Is there any chance it might be the result of Time Zone ?
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Author Comment

by:crakrjak23
ID: 24373849
That could be the only other solution since the user is in Pacific time, and the laptops we used to access his system were in Central.  But this was occurring to the user before we even touched his system, so the only other explanation that I could see with that regard would be that he sets the calendar event in Citrix, but his laptop is in Pacific time and the two don't mingle properly.  That would be about the only thing I can see from all of this.  But I still don't know.
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Author Comment

by:crakrjak23
ID: 24374562
Well, it was a simple fix in the end... Everyone was right in showing that the Time Zone settings were fluctuating between Central and Pacific.  We believe we have fixed his Citrix profile and the Calendar now looks normal.
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