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Network file opens read only on one PC

Posted on 2009-05-12
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Last Modified: 2012-05-06
When a user tries to open a particular Excel spreadsheet on the network, she gets the following error:
Windows cannot find "path\filename". Make sure you typed the name correctly, and then try again. To search for a file, click the Start Button, and then click Search.

Then the file opens as Read-Only and is given a name with a sequential number and is located in a temp directory on the user's PC.

At one point the file was opened by another user but I had them close it. I rebooted her PC twice and that did not help. I can open this file fine on 2 other PCs I tested it on.

The user is running Windows XP Pro SP3 on a newly reinstalled PC, with Office Pro 2003.
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Question by:mauldlouie
7 Comments
 
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Expert Comment

by:Perry_IDITC
ID: 24369859
Hi,

Check the permissios on the file, when the other user opened it they may have become the owner. Also check the permissions on the share.

Cheers,
Perry
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Author Comment

by:mauldlouie
ID: 24370166
I checked the permissions and they are fine (user has full control). I changed the owner to the user and had them logoff and back on and that made no difference. So I am still stumped.
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Author Comment

by:mauldlouie
ID: 24370484
I did some additional testing. I logged on as the user at another PC and saw the error so I changed the permissions on that directory on the server to explicitly list that user with full control and the error went away on the test PC. However, the error still persisted on her PC. I then logged on to her PC as a domain admin and got the same error so the problem is not with her user account. So, I removed and re-added her PC to the domain but that did not fix it. I don't know what to try next.
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Expert Comment

by:dbrunton
ID: 24370921
>> I logged on as the user at another PC and saw the error so I changed the permissions on that directory on the server to explicitly list that user with full control and the error went away on the test PC

That is like a profile error if it occurs on another computer.

>> However, the error still persisted on her PC.

Still profile error.

>> I then logged on to her PC as a domain admin and got the same error so the problem is not with her user account.

Which doesn't quite sound like a profile error.

More testing.  Try the user's name at a third workstation and see if it still occurs.

If the error occurs there I'd suspect corrupt profile but ...

At the user's computer try logging with a non admin account (use a dummy account) and see what happens.

Then go back to third workstation and log in with that  non admin account again and see what happens.

If the error travels suspect corrupt profiles on this machine.

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Expert Comment

by:tankergoblin
ID: 24371132
try not to share the file
try to disable the sharing and run the file in that particular pc
see the problem still occur or not.
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LVL 8

Expert Comment

by:Perry_IDITC
ID: 24376197
Try creating a new tmp share with the file and see if that works or not.
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Accepted Solution

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mauldlouie earned 0 total points
ID: 24380400
I finally determined that the problem is that the file is Excel 2007 and the user has Excel 2003. She has the compatibility pack for Office 2007 installed. I tried removing and reinstalling the pack and that made no difference. No user that logs on to her PC, whether a domain admin or not, can open this Excel 2007 file. It gets converted but then it opens a local copy which is read-only. After I converted the file to Excel 2003, any user on her PC can open it fine. I tried to reproduce this on my test PC which has Office 2003 and could not reproduce it. The user and any other user can open the Excel 2007 file fine. I cannot figure out what is different about the user's PC from other PCs here that this file cannot be opened there. For now, I may just have to insist that the file stay in 2003 format so she can use it. (We have a mix of Office 2003/2007 here because don't have the budget to go to all 2007).
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