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HTML email message content corrupted only when received through Exchange 2003

Posted on 2009-05-12
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Last Modified: 2012-05-06
The web designer creates HTML email message from a questionaire and send it to the client.
The content is corrupted only when received through Exchange 2003 from a Linux server.
Collecting the mail from a POP server such as gmail is fine.
I've tried sending to 2 different servers with the same result.
The web designer then tried creating PDF's, these are also corrupted ???
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Question by:Shumbalana
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LVL 11

Expert Comment

by:Stephen Croft
ID: 24372480
I would guess that Exchange is mangling the code because it isn't "Exchange-compliant".

Can you manually send PDF and HTML emails into your organisation?
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Author Comment

by:Shumbalana
ID: 24372916
No problem with any other emails, PDF or HTML.
I can collect the email from a pop mail address and then forward it to any address on this server, it all comes through fine.
Problem only occurs directly from the web site.
This is the exact scenario except no final answer is given unfortunately.

http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/039a049f-7ba4-49fd-9fbb-73ef70281f32
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Accepted Solution

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Stephen Croft earned 1500 total points
ID: 24372934
Then by default you have ruled out Exchange per-say, and proved it is the format that your website is sending as :)

I have seen this before where Exchange mis-reads email's dependant on whether they are formatted correctly. Well, not RFC correctly (as Exchange isn't necessarily RFC Compliant ;) ), but not Exchange correctly.

You need to get a capture of an email that is clean, ask your Web administrator if he can gain an email as it is leaving the server, or get the POP3. then attach it as code (ensure you carefully edit it to remove things like domain names, and replace with dummy).
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Author Comment

by:Shumbalana
ID: 24463961
Thanks for the response, I have been too busy to look at this so sorry for the delay.
I've forwarded your request to the Web disigner to see give me the capture.
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Author Closing Comment

by:Shumbalana
ID: 31580798
Unfortunately the web designer does not seem to want to resolve this problem and techinically it is really his problem.
I was just trying to help.
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