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Exchange 2007 OWA does not display Inbox contents for one user

Posted on 2009-05-12
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Last Modified: 2012-05-06
One user (of 200) is unable to display the Inbox contents while using OWA.  All folders are visible, and only Inbox is inaccessible.  Problem appears to be client machine and location independent: fails under Windows XP, Ubuntu 8.04, OS X; and in the case of Windows, under both Firefox and IE.  All other users connect, whether with standard Outlook client (XP and 2007), or by OWA.  Problem account has not had issues with Outlook client; and OWA functions correctly 10% of the time.  Symptoms occur, whether using OWA on internal LAN, or through internet.

Exchange is running on Server 2003 SE, SP2, with all known updates.
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Question by:wscsysadmin
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Accepted Solution

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Andrej Pirman earned 500 total points
ID: 24370891
Is this maybe a new user, without any inbox messages?

If not, here is already one solution - read it all, but pay attention to last post:
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_22152031.html
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Author Comment

by:wscsysadmin
ID: 24387300
Thank you.  The user has been in our system for six months; however the information from the final post pointed in the correct direction.  The user's security credentials were corrupted in the NTDS database.  For unknown reasons, the user could log in to the domain, but had to supply credentials again when opening the Outlook Client.  OWA failed to display inbox items.  After running esentutl in Repair and Integrity Check modes on our domain controller, all problems were cleared up.

Thanks again for the general direction to investigate.
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Author Closing Comment

by:wscsysadmin
ID: 31580813
The solution Labsy directed me toward contained the hints for this specific problem.  Rather than a general IIS user credential issue, the problem was specific to one user, and resulted from an inconsistency in the NTDS database.  Esentutl run on the NTDS database resolved the issue.
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Expert Comment

by:Andrej Pirman
ID: 24388879
Me glad you solved :)
Thanx
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