Mon, 11 May 2009 00:07:07
Here's the Situation:
OS: SBS2008 Standard. -
Installed: 2 months ago.
Issue: Our company was removed from another company's list. Please read the complete message sent to one of our employees.
I hope anyone can help. I am stumped as I don't want to change something in the Exchange configuration that might hinder the company's operations.
You have been automatically removed from the XXX list (XXX company) as a result of repeated delivery error reports from your
mail system. This decision was based on the list's automatic error
monitoring policy, and has not been reviewed or otherwise confirmed by a
person. If you receive this message, then it means that something is
wrong. While you are obviously able to receive mail, your mail system has
been regularly reporting that your account did not exist, or that you
were otherwise permanently unable to receive mail. Here is some
information that may assist you or your local help desk in determining
the cause of the problem:
- The failing address is : user@mycompany
- The first error was reported on 2009-05-06.
- Since then, a total of 2 delivery errors have been received.
- The last reported error was: 5.3.4 554 5.3.4 STOREDRV.Deliver; Content
conversion limit(s) exceeded
PLEASE DO NOT IGNORE THIS MESSAGE. While you can re-subscribe to the
list, it is important for you to report this problem to your mail
administrator so that it can be solved. This problem is not specific to
the xxx list, and may also affect your private mail. This means that
YOU MAY HAVE LOST SOME PRIVATE MAIL AS WELL. Anyone trying to write to
you during the same time frame might have received the same errors for
the same reason. The xxx list is only one of the many people who may
have tried to write to you while your mail system was malfunctioning.
DO NOT LET TECHNICAL PEOPLE CONVINCE YOU THAT THIS IS NORMAL. It is never
normal for a mail system to claim that a valid, working account does not
exist, just as it would not be normal for the post office to return some
of your mail with "addressee unknown" when the address was written
correctly. It is true that some mail systems are less reliable than
others, and your technical people may be doing the best they can with the
tools they have. But, ultimately, the level of service that you are
receiving is the result of a business decision, and not something due to
a universal technical limitation that one can only accept. Reliable mail
systems do exist, and it is ultimately up to you to decide whether this
level of service is acceptable or not.