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Exchange error#: 5.3.4 554 5.3.4 STOREDRV.Deliver; Content

Posted on 2009-05-12
1
2,808 Views
Last Modified: 2012-05-06
Mon, 11 May 2009 00:07:07

Here's the Situation:
OS: SBS2008 Standard. -
Installed: 2 months ago.
Issue: Our company was removed from another company's list. Please read the complete message sent to one of our employees.
I hope anyone can help. I am stumped as I don't want to change something in the Exchange configuration that might hinder the company's operations.

Message Content:
You have  been automatically  removed from  the XXX list (XXX company) as a result of  repeated delivery error reports from your
mail  system. This  decision  was  based on  the  list's automatic  error
monitoring policy, and has not been  reviewed or otherwise confirmed by a
person. If  you receive  this message,  then it  means that  something is
wrong. While you are obviously able to receive mail, your mail system has
been regularly  reporting that your  account did  not exist, or  that you
were  otherwise  permanently  unable  to   receive  mail.  Here  is  some
information that  may assist you or  your local help desk  in determining
the cause of the problem:

- The failing address is : user@mycompany
- The first error was reported on 2009-05-06.

- Since then, a total of 2 delivery errors have been received.

- The last reported error  was: 5.3.4 554 5.3.4 STOREDRV.Deliver; Content
conversion limit(s) exceeded

PLEASE DO  NOT IGNORE  THIS MESSAGE.  While you  can re-subscribe  to the
list,  it is  important  for you  to  report this  problem  to your  mail
administrator so that  it can be solved. This problem  is not specific to
the xxx list, and may also affect your private mail. This means that
YOU MAY HAVE  LOST SOME PRIVATE MAIL  AS WELL. Anyone trying  to write to
you during  the same time frame  might have received the  same errors for
the same reason. The xxx list is only one of the many people who may
have tried to write to you while your mail system was malfunctioning.

DO NOT LET TECHNICAL PEOPLE CONVINCE YOU THAT THIS IS NORMAL. It is never
normal for a mail system to claim  that a valid, working account does not
exist, just as it would not be  normal for the post office to return some
of  your mail  with  "addressee  unknown" when  the  address was  written
correctly.  It is  true that  some mail  systems are  less reliable  than
others, and your technical people may be doing the best they can with the
tools  they have.  But, ultimately,  the level  of service  that you  are
receiving is the result of a  business decision, and not something due to
a universal technical limitation that  one can only accept. Reliable mail
systems do exist, and  it is ultimately up to you  to decide whether this
level of service is acceptable or not.
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Comment
Question by:ernestop
1 Comment
 
LVL 24

Accepted Solution

by:
Rajith Enchiparambil earned 500 total points
ID: 24372238
Who is the sender?

Put your mail server in http://www.mxtoolbox.com/diagnostic.aspx and see whether it is an open relay, have ptr record etc.

Check http://www.mxtoolbox.com/blacklists.aspx to see whether you are blacklisted.

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