How do i activate Trend Micro officescan client/server 8.0 in server 2003

I have a network containing 70 users using windows xp and some have vista business and domain controller having server 2003 standard edition and email server having unix. there is no firewalls on the network.
I am trying to install trend micro officescan client/server on the DC with an administrator account. the installation runs fine until i get by the screen to activate antivirus, damage clean up and web threat protection. "I enter correct activation codes from the trend micro website" but i get an error: (trend micro officescan, enter valid activation code)
I have however tried installing it on a normal pc on the same network but i still get the same error.
I went ahead and installed trend micro officescan client/server 8.0 on a different machine from a different netwok with the same media and it accepts the activation codes 100%.  any ideas? i have called trend micro tech support but they couldn't help me. i have tried their trial activation codes and they also dont work.
schoemansAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
chakkoConnect With a Mentor Commented:
Does it accept the codes (you can continue to the next screens), or does it get stuck at the code screen?

I have gotten an error about the codes being old/expired, but I can continue with the install.
After the install is finished open the Management Console and you can click the update/activate button in the license screen, in my case the older codes (were renewal codes) got updated properly.
0
 
geowrianCommented:
Can the DC access the Internet? Does it have a firewall? Is there a firewall setting on your network that affects that machine?
0
 
schoemansAuthor Commented:
The DC can access the internet aswell as all the other computers on the network. there is no firewall on the nework of any kind.
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 
schoemansAuthor Commented:
it gets stuck at the codes screen and you can't continue without correct codes. Trend micro licenses were bought on the 11th of this month so its fairly new still.
0
 
chakkoConnect With a Mentor Commented:
Can you try to enter only the main code (or also DC code), then see if you can continue.  After installation you can try to enter the other codes in the License screen.
0
 
schoemansAuthor Commented:
tried entering only the main code and i called trend micro to verify with me on the code but the DC wouldn't accept it.
0
 
schoemansAuthor Commented:
was not able to figure out what the problem was on this particular DC, but i ended up getting a complete new server and the antivirus installation ran smooth.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.