?
Solved

How do i activate Trend Micro officescan client/server 8.0 in server 2003

Posted on 2009-05-13
7
Medium Priority
?
1,910 Views
Last Modified: 2013-11-22
I have a network containing 70 users using windows xp and some have vista business and domain controller having server 2003 standard edition and email server having unix. there is no firewalls on the network.
I am trying to install trend micro officescan client/server on the DC with an administrator account. the installation runs fine until i get by the screen to activate antivirus, damage clean up and web threat protection. "I enter correct activation codes from the trend micro website" but i get an error: (trend micro officescan, enter valid activation code)
I have however tried installing it on a normal pc on the same network but i still get the same error.
I went ahead and installed trend micro officescan client/server 8.0 on a different machine from a different netwok with the same media and it accepts the activation codes 100%.  any ideas? i have called trend micro tech support but they couldn't help me. i have tried their trial activation codes and they also dont work.
0
Comment
Question by:schoemans
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 12

Expert Comment

by:geowrian
ID: 24372095
Can the DC access the Internet? Does it have a firewall? Is there a firewall setting on your network that affects that machine?
0
 

Author Comment

by:schoemans
ID: 24372304
The DC can access the internet aswell as all the other computers on the network. there is no firewall on the nework of any kind.
0
 
LVL 22

Accepted Solution

by:
chakko earned 1500 total points
ID: 24372550
Does it accept the codes (you can continue to the next screens), or does it get stuck at the code screen?

I have gotten an error about the codes being old/expired, but I can continue with the install.
After the install is finished open the Management Console and you can click the update/activate button in the license screen, in my case the older codes (were renewal codes) got updated properly.
0
WatchGuard's M Series Appliances - Miecom Approved

WatchGuard's newest M series appliances were put to the test by Miercom.  We had great results and outperformed all of our competitors in both stateless and stateful traffic throghput scenarios! Ready to see how your UTM appliance stacked up? Download the Miercom Report!

 

Author Comment

by:schoemans
ID: 24373140
it gets stuck at the codes screen and you can't continue without correct codes. Trend micro licenses were bought on the 11th of this month so its fairly new still.
0
 
LVL 22

Assisted Solution

by:chakko
chakko earned 1500 total points
ID: 24373575
Can you try to enter only the main code (or also DC code), then see if you can continue.  After installation you can try to enter the other codes in the License screen.
0
 

Author Comment

by:schoemans
ID: 24375274
tried entering only the main code and i called trend micro to verify with me on the code but the DC wouldn't accept it.
0
 

Author Comment

by:schoemans
ID: 24709653
was not able to figure out what the problem was on this particular DC, but i ended up getting a complete new server and the antivirus installation ran smooth.
0

Featured Post

Bringing Advanced Authentication to the SMB Market

WatchGuard announces the acquisition of advanced authentication provider, Datablink, with one mission – to bring secure authentication to SMB, mid-market, and distributed enterprises with a cloud-based solution, ideal for resale via their established channel & MSSP community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever tried to find someone you know on Facebook and searched to find more than one result with the same picture? Perhaps someone you know has told you that they have a 'facebook stalker' or someone who is 'posing as them' online and ta…
Curious about the latest ransomware attack? Check out our timeline of events surrounding the spread of this new virus along with tips on how to mitigate the damage.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question