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logging on to small business server 2003 problem

Posted on 2009-05-13
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Last Modified: 2012-05-06
Got a strange problem with logging on to small business server 2003. We log on with roaming profile to a single domain. All computers except one are logging on fine to the domain. The problem  computer was working fine last night. However this morning, this guy rings saying he gets the message that it cannot retrieve his server profile and will be logged on with a local profile. So we changed the network cable/port to one we know is working from the computer next to it. And still he gets the message. But if you try to log on with any username/password you get that message. Then when you have logged on locally, you can access computers on the network but you get that tedious "enter a username/password" box every time. If you put in a correct username/password then it does connect.

Don't really know how to investigate further and would appreciate some advice. I just take it for granted that when I put my username and password in for the domain that it automatically and successfully retrieves my server profile.

Thanks.
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Question by:RupertA
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Expert Comment

by:Rajith Enchiparambil
ID: 24372679
It can be a corrupt profile. Rename the roaming profile on the server to .old and delete the local profile as well. Then, try logging in.
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Author Comment

by:RupertA
ID: 24372719
whereabouts do you locate roaming profiles? I have looked on our server under c/program files/microsoft windows small business server and cannot find anything which looks like roaming profiles there.

thanks.
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LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24372750
Take the user properties in AD users and computers (in the adv section in server manegement) and go to Profile tab, last option.
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Author Comment

by:RupertA
ID: 24372875
ok, I have located where the folder are in Profiles. However I cannot rename them as it says Access denied despite blatantly in the permissions saying I have full control and permission ro read/write.

i take it u meant to actually rename the folder rather than call it .old on the user properties tab in server management. this is the case right?
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Accepted Solution

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Rajith Enchiparambil earned 2000 total points
ID: 24372919
""i take it u meant to actually rename the folder rather than call it .old on the user properties tab in server management. this is the case right?""

No, give yourself full permission on the actual folder on the server hard disk and rename it to username.old Then delete the local pofile of that user on the client by logging in as admin.

Then, let the user logon and it will create a new profile for the user. Log off so that the profile gets saved back to the server. Login again and see whether you get any issues.
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Author Comment

by:RupertA
ID: 24372981
thanks Rajith, I will try that. However, we have just realised that if we log on on another computer with that profile then it works fine and the server profile loads without problem. Unfortunately it would appear to be that actual original computer where the issue lies.

I am bamboozled :(
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Author Comment

by:RupertA
ID: 24373090
things have improved. he now seems to be getting his original local profile but it doesn't write back to the server. maybe it is corrupted there. But at least now I know what to try to correct for this sort of thing in the future. So thanks for your help Rajith. I will keep the thread open in case anybody else wanted to post but will hand out points later.

thanks.
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LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24373125
No problem. Glad to assist.
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