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Problems with OCS 2007 client on Blackberry devices

Posted on 2009-05-13
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Last Modified: 2013-11-29
Hi All,

We are running BES 4.1.6 and have a couple of servers. OCS is OCS 2007 R2, although the CWA server is R1.

I created a software configuration to roll out the OCS 2007 client to devices and assigned this to a group of about 20 users. The software seemed to have loaded ok by this morning, however some users are getting kicked out of the OCS client with the following message, "Cannot connect to server".

Also, some are taking ages to load - I know these people have in excess of 20 extenal contacts, so was wondering if this was the cause.

And one person gets, "service not enabled for this handheld" [he's running an 8310]. Any ideas which logs to look into to find out the cause?

Many thanks in advance! Cheers.
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Question by:bruce_77
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4 Comments
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24376990
First try the simple fix of restarting the BES and then the devices by removing the battery.
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LVL 26

Expert Comment

by:Gary Cutri
ID: 24377006
After the device restart go to Options > Advanced Options > Applications > Select Enterprise Messenger > Press menu > Select Edit Permissions > Ensure Connections is set to Allow.
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by:bruce_77
ID: 24377807
Thanks Gary...tried above, no luck.

As for #2, I can't actually Edit Permissions? If I press Menu, then I just get "Switch Application" or "Close"?
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Gary Cutri earned 500 total points
ID: 24396694
On your application policy ensure you have set internal networks to allow.
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