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Problems with OCS 2007 client on Blackberry devices

Hi All,

We are running BES 4.1.6 and have a couple of servers. OCS is OCS 2007 R2, although the CWA server is R1.

I created a software configuration to roll out the OCS 2007 client to devices and assigned this to a group of about 20 users. The software seemed to have loaded ok by this morning, however some users are getting kicked out of the OCS client with the following message, "Cannot connect to server".

Also, some are taking ages to load - I know these people have in excess of 20 extenal contacts, so was wondering if this was the cause.

And one person gets, "service not enabled for this handheld" [he's running an 8310]. Any ideas which logs to look into to find out the cause?

Many thanks in advance! Cheers.
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1 Solution
Gary CutriData & Communications SpecialistCommented:
First try the simple fix of restarting the BES and then the devices by removing the battery.
Gary CutriData & Communications SpecialistCommented:
After the device restart go to Options > Advanced Options > Applications > Select Enterprise Messenger > Press menu > Select Edit Permissions > Ensure Connections is set to Allow.
bruce_77Author Commented:
Thanks Gary...tried above, no luck.

As for #2, I can't actually Edit Permissions? If I press Menu, then I just get "Switch Application" or "Close"?
Gary CutriData & Communications SpecialistCommented:
On your application policy ensure you have set internal networks to allow.
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