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hieroglyphics virus on desktopus on everything eccept internet

Posted on 2009-05-13
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Last Modified: 2013-12-09
My computer boots up and the screen is hieroglyphics, icons ok but cannot run anything as the letters are garbage. I have superantispyware and kaspersky. windows xp office 2003 and am puzzled as to how I can put this one right. Help please. Internet works but even that showed yahoo as all mails unread (bold) although it stated 3 unread.
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Question by:jseekings
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LVL 13

Expert Comment

by:notacomputergeek
ID: 24375480
Can you boot the computer from a Windows CD? If so, do you still get hieroglyphics? If so, then it's not a virus. If not, then go to http://www.ubcd4win.com/ and create a bootable CD (include the Kaspersky add-in). This should give you sufficient tools to start breaking the virus down.
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Author Comment

by:jseekings
ID: 24375616
if no hyroglyphics when I try it, do I continue to try and repair?
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LVL 13

Expert Comment

by:notacomputergeek
ID: 24375720
Depends. What CD did you boot with? What led you to believe it was a virus? If you're booting with the Windows CD and the OS just got out of whack, then try repairing. If you are sure it is a virus, then continue with the UBCD tool.
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by:jseekings
ID: 24375865
I have only booted from hard drive so far but will boot from original windows cd when I get home. Will get back to you.
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by:jseekings
ID: 24377668
the system disk came up ok in english but restarted to load devices 3 times them crashed with blue screen of death.
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LVL 13

Expert Comment

by:notacomputergeek
ID: 24377897
At what point does it give you the blue screen? After you started the reinstallation? What are the error codes on the blue screen? Had you recently installed any software updates or added any hardware? Can you boot into Safe Mode (by pressing F8 at startup)? If you can get to the F8 screen, what happens if you choose "Last known good configuration"?
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Author Comment

by:jseekings
ID: 24378040
it stops with 34 minutes of repair time left. blue screen goes off too quick to see codes. yes windows updates were installed automatically on shut down. I got onto the system and ran anti virus and found nothing.
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Author Comment

by:jseekings
ID: 24378043
didnt know how to
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Author Comment

by:jseekings
ID: 24378048
didnt know how to go to last known config
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LVL 13

Accepted Solution

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notacomputergeek earned 1500 total points
ID: 24378819
If your A-V was up to date, I'm thinking you may have a hardware problem. When you turn the computer on, tap the F8 key before it starts loading Windows. You should get a menu which includes Start normally, Safe Mode, Last known good configuration, etc. Try Last known.. first. If it doesn't work, try to boot into Safe Mode. It's likely that you don't have a Last known...anymore. It's also likely that anytime you boot the computer it will try to restart the reinstall.

I would first check obvious hardware problems: Is your power supply working properly? - fan blowing. Overheating can cause very strange problems. If you created the UBCD, there is a memory test that can be run or download one from here: http://www.memtest.org/ (there is an option to create a bootable floppy also). If you're computer has more than one chip and doesn't need them in pairs, you can take one out and see if the repair will continue. You may have a faulty memory chip. A faulting hardrive can also be checked using chkdsk in DOS. use the /r option to repair anything it finds.

Can you give me some specs on your hardware?






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