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Autodiscover in Exchange 2007

Posted on 2009-05-13
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Last Modified: 2012-05-06
We are running a coexistance in our excahnge envoirnement. only few users now we have moved to exchange 2007 server (which single server with CAS/HS/MB) Recently we bought a Godaddy's UCC certificate and installed in Exchange 2007.  We ISA 2004 Firewall server as EDGE Server.
++++++
UCC Detail
CN : mail.abc.com
SAN's EX2007
EX2007.abc.local
autodiscover.abc.com
mail.abc.com
++++++++
1. OWA working fine (internal/external)
2. Outlookanywhare working fine (internal/external)

But
Autodiscover not working, when i run the following cmd

[PS] C:\>Test-OutlookWebServices -ClientAccessServer "EX2007" | fl


Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address abc@abc.com.

Id      : 1007
Type    : Information
Message : Testing server EX2007.abc.local with the published name https
          ://mail.abc.com/EWS/Exchange.asmx-BasicAuthentication:True & h
          ttps://mail.abc.com/EWS/Exchange.asmx.

Id      : 1019
Type    : Information
Message : Found a valid AutoDiscover service connection point. The AutoDiscover
           URL on this object is https://mail.ab.com/autodiscover/autodiscover.xml.

Id      : 1013
Type    : Error
Message : When contacting https://mail.abc.com/autodiscover/autodiscover
          .xml received the error The remote server returned an error: (401) Un
          authorized.

Id      : 1006
Type    : Error
Message : The Autodiscover service could not be contacted.
Autodiscovery is not working.

POP3 Accounts always popup for username and pw even internally and externally.

How can i solve this please.



0
Comment
Question by:deemas
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8 Comments
 
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24374018
You need to have an autodiscover record in your public DNS pointing to your public ip.
0
 
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24374033
Create a test user and run the test in Microsoft test site. Run Outlook Anywhere with Autodiscover test.

It will tell you things a bit more detail.

https://www.testexchangeconnectivity.com/


0
 
LVL 1

Author Comment

by:deemas
ID: 24374395
I have already a autodiscover record in public dns.

and also i have tested several times by testexchangeconnectivity. always giving for of them failed.also please my webservice test in first post.

More over when i test from https://www.testexchangeconnectivity.com/ today

all the four test were failed.  the second test shows as like below

 Attempting to Retrieve XML AutoDiscover Response from url https://autodiscover.abc.com/AutoDiscover/AutoDiscover.xml for user test@abc.com
  Failed to obtain AutoDiscover XML response.
   Tell me more about this issue and how to resolve it
 
 Additional Details
  An HTTP 403 was received because ISA denied the specified URL  
0
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LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24374523
In your PUBLIC dns, you need to have A reord for autodiscover pointing to your public ip. So, login to your hosting control panel and create an A record.
0
 
LVL 1

Author Comment

by:deemas
ID: 24374888
Rajith

I have already a A record for autodiscover pointing to our public IP in our PUBLIC dns, which is isa server external ip.

mail.abc.com 86400 IN A x.x.x.x
autodiscover.abc.com 86400 IN A x.x.x.x

Note:


0
 
LVL 1

Author Comment

by:deemas
ID: 24374915
note: abc.com is not our real domain name. for security purposes i posted like that
0
 
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24375347
If you have a record configured, you haven't setup your ISA properly.

Check http://www.isaserver.org/tutorials/Publishing-Exchange-2007-Outlook-Autodiscover-2006-ISA-Firewalls.html
0
 
LVL 1

Accepted Solution

by:
deemas earned 0 total points
ID: 24382510
Yes i followed earlier the same in my isa, i am facing some problem due to my isa is 2004 not isa 2006. Also before that i thing i have to solve the problem in that sever connectivity error as in my post.

[PS] C:\>Test-OutlookWebServices -ClientAccessServer "EX2007" | fl


Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address abc@abc.com.

Id      : 1007
Type    : Information
Message : Testing server EX2007.abc.local with the published name https
          ://mail.abc.com/EWS/Exchange.asmx-BasicAuthentication:True & h
          ttps://mail.abc.com/EWS/Exchange.asmx.

Id      : 1019
Type    : Information
Message : Found a valid AutoDiscover service connection point. The AutoDiscover
           URL on this object is https://mail.ab.com/autodiscover/autodiscover.xml.

Id      : 1013
Type    : Error
Message : When contacting https://mail.abc.com/autodiscover/autodiscover
          .xml received the error The remote server returned an error: (401) Un
          authorized.

Id      : 1006
Type    : Error
Message : The Autodiscover service could not be contacted.
Autodiscovery is not working.
0

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