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Signature for email not saved when use logs off pc

Posted on 2009-05-13
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Last Modified: 2012-05-06
Hi Experts.  I have a Windows 2003 AD environment with 200+ users on Windows XP Pro.  All clients use Windows 2003 Outlook and as any environment, most users have a signature saved for their email messages.  For one particular user, their signature doesn't save everyday.  The helpdesk blew away the user's profile, repaired Outlook, tried having the user log onto a different pc but the error continues.  Where else could this problem reside?  Thanks for the help.
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Question by:samiam41
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4 Comments
 
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 24374539
Signatures are saved in the user profile. So, give a new profile, let user create the signature and log off. See whether user gets the same setting when logging back. Are you using roamng profiles?
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Author Comment

by:samiam41
ID: 24374550
Thanks for the suggestion.  No, there are no roaming profiles used.  Let me have him try to log on somewhere else again and what comes of it.
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Accepted Solution

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Rajith Enchiparambil earned 500 total points
ID: 24374687
Create a roaming profile for this user. Delete the local profile on the client by logging in as admin. Let the user logon, create signature and log off. Login again and see.
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LVL 9

Author Closing Comment

by:samiam41
ID: 31580954
Thanks for the help!  Great work.

Regards,
Aaron
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