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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 348
  • Last Modified:

Lenovo N100 laptop hanging on "Windows is starting up".

Anyone have any ideas? The user started having issues and Lenovo support advised them to re-install the OS (Windows Vista). However when attempting to do that, they get the message above. I have installed a new Hard Drive and ran MemTest86 and the memory tested fine. But the same results occur. I tried installing both Vista and XP. Has anyone experienced this or similar with this model? Again, their support was less than helpful. Thanks in advance.
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jcroy727
Asked:
jcroy727
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1 Solution
 
HDSportster08Commented:
take the ram out and reseat it, sounds minor, but sometimes it works.  Could very well be a bad ram stick.
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jcroy727Network EngineerAuthor Commented:
Thanks, I did try that. There are 2 sticks so I removed one at a time and tried the install with each one individually, but no luck.
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HDSportster08Commented:
take the battery out of the back and shut it completely down, leave the battery out and try it on the power supply.
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jcroy727Network EngineerAuthor Commented:
I worked exclusively off of the power supply only.
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HDSportster08Commented:
but was the battery still in the machine?  Sounds crazy, but I had my battery lock up my hard drive due to an error and that was the cause.  Either way, let me know.
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jcroy727Network EngineerAuthor Commented:
No the battery was removed.
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HDSportster08Commented:
The only option that I can see at this point would be a bad motherboard.  If you have put in a new hard drive and reinstalled the OS, checked the memory, battery, etc. then there is really no other alternative.
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jcroy727Network EngineerAuthor Commented:
That's what I was afraid of! Thanks very much. I'll give it another day or so to see if anyone else chimes in, then I'll close it out. Thanks again.
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