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Error running the windows sybase configuration utility

Posted on 2009-05-13
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Last Modified: 2012-05-06
When I run the Sybase Server Config program it fails. The error message is:
---------------------------------------------------------------------------------------------------
05/13/09 08:22:23 AM Running task: create the master device.
05/13/09 08:22:23 AM Calling the shell with 'c:\sybase\ASE-12_5\bin\sqlsrvr.exe
                     -dc:\sybase\data\master.dat -b200M -z2048
                     -ec:\sybase\ASE-12_5\install\errorlog -sSQLIDCSWNJ003 '.
05/13/09 08:22:33 AM Calling the shell with '128 = return code.'.
----------------------------------------------------------------------------------------------------------
The the full contents of the log is attached. I am executing
C:\sybase\ASE-12_5\bin\SYCONFIG.exe from the command line.

The OS is Windows Server 2003 x64 with all current patches, the Sybase version is 12.5.03 32 bit
051309.txt
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Question by:IDCSSupport
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grant300 earned 2000 total points
ID: 24376117
If I had to guess, I would say you have any of three problems:
 - 12.5.03 is not supported on 64 bit Windows Server 2003.  12.5.03 is very old and was never all that stable.  You should patch up to at least 12.5.1, assuming it is supported on 64 bit WS
 - You have a file protection problem that is preventing Sybase from writing to the master device to the disk
 - You have a network security issue.  WS 2003 has all kinds of security barriers setup by default.  It can be a real pain in the rear to knock enough stuff down for things to actually run and communicate.

From the log I can see it took about 10 seconds to fail so I am guessing that it is not a network issue, yet.  Stay tuned; you will deal with that too before it is all over with.

Check the privs/protection in the directory structure where you are trying to place the master device.

I would also check to see if the configuration you are running is actually supported.  My guess is no.  Given that and the fact that you are on an antique and no longer supported version, I would plan on, at minimum, patching up to 12.5.4 and perhaps going to 64 bit ASE at the same time.  There is not much point in running 32 bit databases on 64 bit operating systems as you get no advantage.

You can, of course, take this opportunity to go to ASE 15.0.3   If you are worried about the migration, don't be.  It is pretty straight forward and there is even a 12.5.x "compatibility mode" setting that eliminates the need to retune any queries.

Regards,
Bill


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by:IDCSSupport
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