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Scalar 24 - Blank LCD

Posted on 2009-05-13
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Last Modified: 2013-11-14
I have a brand new Scalar 24 tape library and I've noticed that the LCD panel at the front of the device goes blank after some time. Pressing a button on the front doesn't return the display and the only way to bring it back up is be performing a power reset. Is this normal or is there a setting I can configure to stop this? If neither, would the problem would be a defect with the device?

The Scalar appears to be running a newer firmware than the one available on Quantum's website.

Thanks

P.S. - This used to happen with 2 Superloader 3 devices but since a firmware upgrade it hasn't happened since...
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Question by:markpetch
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ComputerTechie earned 500 total points
ID: 24376331
I would send a support email to Quantum letting them know to see if it an known issues with the unit.

CT
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by:markpetch
ID: 31580996
Quantum replaced the unit because it was faulty.
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