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.flv file showing a blank screen

Posted on 2009-05-13
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Last Modified: 2012-05-06
Hi there - I've received a flv file to place on website, however when i open it flash player opens with a blank screen.  I've read that i can import it into a fla file which I did and was able to view but when i publish it the same thing happens, blank screen. Any ideas?
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Question by:WebGirlCrissy
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by:blue-genie
ID: 24383343
Hi, firstly what version of Flash are you using? CS3/CS4 etc.
how did you import the file? describe your process.
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Author Comment

by:WebGirlCrissy
ID: 24385447
CS3 -- and I opened up flash and created a new fla.  From there i've selected file - import and navigated to my flv file.  The file imports but when i publish it it displays a blank screen.  Here's the url to the video -- http://www.creativesuccess.com/wbztv-com.flv
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Expert Comment

by:blue-genie
ID: 24392608
okay i think you've done it wrong somehow there's nothing wrong with the flv file
did you select import to stage/import to library or import video.
a dialogue box should pop up asking you for video and video playback settings then put a flv playback on the stage.
did it do this?

is your video in the library of the file.
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Author Comment

by:WebGirlCrissy
ID: 24395676
ok, i selected import video -- The file resides in the library.  Its name is displayed as FLVPlayback and type is labeled as Compiled Clip.
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by:blue-genie
ID: 24401563
can you view other flv's on your machine? i.e you tube.it might be a problem with your specific machine setting.
i can't replicate your problem. zip your file up change your .fla extenstion to .txt - lets see what's happening.
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Author Comment

by:WebGirlCrissy
ID: 24414181
hmmm, zipped and attached - thanks!  if i can change it to a 'working' swf file i should be able to place on the website - but im not sure if that possible.....
wbztv-com.zip
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Accepted Solution

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blue-genie earned 500 total points
ID: 24419322
could you answer the question in terms of whether you are able to vie other flv files
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Author Comment

by:WebGirlCrissy
ID: 24548997
Sorry for the delayed response -- This is my first file of type flv -- I've always used swf and could view locally as well as post to web.  I need to post this to the web but maybe I need to change the format? or is there something special within the html to place this video on an html file?
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Author Closing Comment

by:WebGirlCrissy
ID: 31581003
Thanks, blue-genie. I'm thinking it must be the file type thats causing the issue on my end somehow.  I dont need to post this at the moment but may need to really figure out my issue in the near future. Thank you for all your input!
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Expert Comment

by:blue-genie
ID: 24760565
have a look at mime types on your server.
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