Solved

Outlook switch to or application busy error messages

Posted on 2009-05-13
18
695 Views
Last Modified: 2013-11-10
We are using a 3rd party application to send 500 subscribers email
newsletters. The 3rd party app interface with Outlook through Outlook MFC.

We have x3 Windows XP SP1/2 desktop PCs running Microsoft Outlook (no
service pack on Outlook) which can send 500 emails with no problem. They are
HP Evo D330s.

We have another x3 Windows XP SP3 desktop PCs running Microsoft Outlook
(with service pack 3) HP Evo DC5100s that throw up a Server / Application
Busy message then throw up a CreateDispatch () failed w/error 0x80010005.

This message can be thrown up at anytime during the sending of the 500
emails, and when it does, the 3rd party app closes and no more emails go out.
We can never send 500 emails out.

I have spent more than a week troubleshooting this and its driving me
insane. The 3rd party application supplier (www.bondadapt.com) cannot offer
us a solution and I am wondering if there is anything we can do from an
Outlook point of view to help us solve this.

We have updated the faulty PCs from Windows XP SP2 to SP3, we have patched
Office 2003 from base to SP3. We have upgraded the NIC driver from a 2004
driver to the latest driver released in 2008 (Broadcom Net Xtreme version
11.7.2)

I am desperately looking for suggestions as to what to try next as I am
running out of all logical troubleshooting problems and I truly believe this
problem is caused by the 3rd party app, I think this because I have found a
Microsoft Support article showing that this message can appear in OLE
applications. Microsoft suggest this solution -
http://support.microsoft.com/kb/240809

The stable PCs are D330 models, the unstable PCs are DC5100s.
The stable PCs run Windows XP SP1 & 3
The stable PCs run both Outlook base & SP3

Sorry for the long, boring and technical post.

Neil

0
Comment
Question by:nelsonnr
  • 9
  • 9
18 Comments
 
LVL 3

Expert Comment

by:Waynepre
ID: 24379457
Hi Neil,

I attend to agree with you, this issue does sound like an issue with the third party but just to rule out some possible things that could interfere.
Do you have any other application that is trying to use Outlook at the same time as this tried party app?
Do you have antivirus running either in the back ground or doing a full scan?
Any SpyWare scans taking place?

if so to the above disable AntiVirus, Spyware, Firewall and try running the application again. if this doesnt work then try uninstalling the third party app and MS Outlook and reinstall. Also try running the application under the domain administrator account and see if that makes any difference

I hope this helps & Good luck

Cheers

Wayne
0
 

Author Comment

by:nelsonnr
ID: 24382923
Hi Waynepre,

Thanks for posting:

 - No other apps are trying to use Outlook at the same time

- Yes we have McAfee Virusscan Enterprise 8.5.0i with latest DATs (13th May) Its not doing a scan at the time of the emailshot but Outlook does have an add-in scanner from McAfee although I dont think this is causing the problem as I have removed this add-in from Outlook (Tools, Options, Other, Advanced, Add-In) and checked its been removed from the registry (HKLM\Software\Microsoft\Exchange\Client\Extensions\Outlook Scanner) but we still get the CreateDispatch() error even when this add-in is disabled

- We have already tried doing a complete uninstall of Microsoft Office and the 3rd party application. Further we have manually removed MAPI files by hand after that (by following this http://support.microsoft.com/kb/299936) and re-installed Office, Service Pack 3 and the 3rd party application

- We have yet to make the local user a local admin and this is going to be my next step for testing to see if I can replicate the CreateDispatch() error, I will report back ASAP

Many thanks for your suggestions!

Neil
0
 
LVL 3

Expert Comment

by:Waynepre
ID: 24382995
Good luck :) I shall put my thinking cap back on and do some research and reply soon :)
0
 

Author Comment

by:nelsonnr
ID: 24383021

A second before the CreateDispatch() is displayed, a 'server busy' message is displayed. The cause of the 'server busy' message is explained here: http://support.microsoft.com/kb/240809



0
 
LVL 3

Expert Comment

by:Waynepre
ID: 24383078
Neil what version of Outlook are you using?
0
 
LVL 3

Expert Comment

by:Waynepre
ID: 24383084
its ok i see its office 2003 does help if i read the post soz
0
 

Author Comment

by:nelsonnr
ID: 24383161

The 3rd party software company have just called me and said they are certain this is an issue with Microsoft Outlook so it looks like I'm going to have to try and raise this with Microsoft. Thats if they still support Microsoft Outlook 2003 SP3 on a pay per incident purpose!
0
 
LVL 3

Expert Comment

by:Waynepre
ID: 24383257
i hate software companies thats there answer to everything :(.  Can you do me a favour and post me a screen print of the error please?
0
 

Author Comment

by:nelsonnr
ID: 24383355

Yep sure - here is a link to a screenshot of the error. The Server Busy message appears first followed by the Create Dispatch.

To summarise, we see this error when we emailshot 500 of our clients. On 3 PCs we don't see this error (they work fine), on the other 3 faulty PCs we do (they always get this error message)

http://www.accountancyworldwide.com/images/createdispatch.jpg

Further - here are all my troubleshooting notes - http://www.mindmeister.com/20913442

Thanks alot for your interest in our problem.

Neil

0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 3

Expert Comment

by:Waynepre
ID: 24383910
Thanks for this i will take a look at get back to you.. have you tired the Administrator account yet?
0
 
LVL 3

Expert Comment

by:Waynepre
ID: 24384001
Hi Neil,

From what i can find out 0x80010005 error occurs when there is an error with regards to the registry. It might be worth downloading a registry scanner / cleanner and then try again. One that i have used before is RegCure which is FREE.

Go to

http://www.regcure.com/

and download

once download click scan button and then click Fix and see if that works.

Cheers Wayne
0
 

Author Comment

by:nelsonnr
ID: 24384192
Hi Waynepre,

Thanks for this. I have downloaded the RegClean and will try that now, an initial scan found 325 problems but I've got 3 users on the faulty PCs so its a case of nudging them off to do some troubleshooting.

I will report back ASAP.

Neil
0
 

Author Comment

by:nelsonnr
ID: 24384463
Hi Waynepre,

The scan is free but not the fix. I'm not keen on buying it for multiple PCs if it won't fix the problem. I might try and look for another free scan and free fix regcleaner.

N
0
 
LVL 3

Expert Comment

by:Waynepre
ID: 24386318
oh have they started to charge for it.. im sorry as far as i was aware it was free...

I have just done a google search for Free Reg cleaner and found the following but never used my self

http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm

http://www.freedownloadscenter.com/Search/registry_cleaner.html

http://www.abexo.com/free-registry-cleaner.htm

http://www.softpedia.com/get/Tweak/Registry-Tweak/Free-Registry-Cleaner.shtml

The last one looks like it could be the best give it a go and let me know :)
good luck

Wayne
0
 

Author Comment

by:nelsonnr
ID: 24396258

Thanks for the free reg cleaner links Wayne! Much appreciated.

I've been doing extensive testing today on the faulty PCs producing this error and have been re-creating the error and testing it with different scenarios. Not got any further yet I'm afraid. Making the users local admins has no postive effect either.

I have not run a registry scan yet as I've logged a support call with the Microsoft Outlook Support team. They are meant to be calling me back today but havent so far. I'd prefer to leave the registry as is for the moment until they give me the go-ahead to 'clean it'

Will keep this up to date.

Neil

0
 
LVL 3

Expert Comment

by:Waynepre
ID: 24401988
sounds like a plan. Good luck :)
0
 

Accepted Solution

by:
nelsonnr earned 0 total points
ID: 24452664
I think I have finally found a reference to the CreateDispatch() message that we are getting.

In this Microsoft article - http://support.microsoft.com/kb/248019/en-us

At the bottom under References, its shows:

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

179692  (http://support.microsoft.com/kb/179692/ ) An HRESULT of 0x80010005 error occurs when you try to call methods on a COM server in Visual C++

The 0x80010005 error is the same hexadecimal reference to the CreateDispatch() error we are getting with Adapt.

I've logged a call with Microsoft. We're working with the software company to try to come up with a solution. Basically I think the COM process is calling Outlook and is timing out causing the CreateDispatch just as the support article says.

I dont think I'll be able to resovle this on Experts Exchange as I think the application vendor is going to have to patch this.

Thanks so much for you help though Wayne.
0
 

Author Comment

by:nelsonnr
ID: 24646246
In the end we had to completely rebuild the PCs using a sysprepped ghost build. A clean rebuild solved it but we never found the cause, which was extremely frustrating.
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now