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Symantec System Recovery to backup VHD files?

I am using Symantec System Recovery 7 on a Win2k3 Server which takes a 'snapshot' of the entire C:\ drive.  The backups appear successful in the console and are approx 10GB.  However, I have installed Virtual Server 2005 and have a guest machine installed on a FIXED 30GB VHD.  Symantec System Recovery shows the backup file is still approx 10GB. So, it appears the VHD is not getting backed up.  Is this by design?
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davis
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davis
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honmapogCommented:
The software compatibilty list at ftp://exftpp.symantec.com/pub/support/products/Backup_Exec_System_Recovery_Server_Edition/314384.pdf indicates that running VM's may not properly back up if you back up the host OS for a Virtual Server installation. See footnote 4 on page 5 (footnote is on page 7).
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davisAuthor Commented:
That is what I was looking for.  Do you know if the problem is with an ACTIVE Virtual machine?  Would the VM be backed up if it were in a 'saved state' (effectively inactive) or is the program designed to ignore VHD fiiles?
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honmapogCommented:
Try it. The footnote does seem to imply this is only happening for running VMs.
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davisAuthor Commented:
ok, I will give it a try.  I read in a MS article that 'If you try to use the Volume Shadow Copy service with a Virtual Server 2005 host, data loss may occur".   Here is the article: http://support.microsoft.com/kb/867590

Do you know if Syantec System Recovery uses or 'stops' the Volume Shadow Copy service ,when a backup job is scheduled?  I found an article on the subject but am not clear if SSR stops the VSS prior to working.   The article is clear to make sure Exchange services are stopped prior or corruption could ensue.  This seems similar to the situation with VS 2005.  

http://seer.entsupport.symantec.com/docs/293558.htm

 
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honmapogCommented:
Yes - BESR uses VSS.
If you have VS 2005 R2 SP1, that shouldn't cause a problem. See http://support.microsoft.com/kb/867592/
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davisAuthor Commented:
Thanks for the info.  I'll make sure we are using SP1 prior to using VSS backup, in order to keep from haing corruption.
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