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Can't delete declined meeting request

Posted on 2009-05-13
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Last Modified: 2012-05-06
I have a customer in a large corporation that uses Outlook 2003 (Cached mode) in Windows XP SP2 and is in an exchange 2003 environment. She is a delegate on her executives mailbox and receives his meeting notices and he does not. Recently when she occasionally declines a meeting notice for her VP, that part is successful but then she cannot delete the declined notice itself from her inbox.

It does not give any specific error, it just will do nothing and stay in her inbox. Only way I can remove it from her inbox is to close outlook and restart her computer and when Outlook comes back up I can delete it and it will go to deleted items correctly. I even recently re-imaged her PC whith entire new profile and did not bring any settings back other than her signature block and NK2 file and problem persists.

Any help would be appreciated.
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Question by:ngcexec
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apache09 earned 1500 total points
ID: 24381837
Check to see that she has SP3 installed:
http://www.microsoft.com/Downloads/details.aspx?familyid=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

As she is a delegate, she is deleting this email msg from her inbox, not the executives right?

If its in her mailbox for sure, turn off Cached Exchange mode and try to delete the Decline Email?
Does this work.

If it doesnt, might try closing Outlook and reopening using
Start>Run>Outlook.exe /cleanprofile
or
Start>Run>Outlook.exe /safe

see if you can delete it in either one of these modes.

Otherwise, could be possible her profile is corrupt seeing you re-imaged the machine
You can try using the Inbox repair tool, ScanPST
http://support.microsoft.com/kb/272227

Or might even just have to recreate her profile.

Once the issue has been resolved, then go back and Turn on Cached Exchange Mode (Only needed if user has a laptop and is away from the office or if you have regular connection issues exchange server)





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Author Comment

by:ngcexec
ID: 24385719
Thanks for those options, I will try them and post back what happens trying those options.
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LVL 47

Expert Comment

by:apache09
ID: 24407809
Any Updates?
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Author Comment

by:ngcexec
ID: 24412612
This customer unfortunately rebooted and deleted the calendar notice, so I am waiting for it to happen again so I can try your command line switches first and see if they clear it out without rebooting. If it does not work then I intend on doing the SP3 install and see if it does it again after SP3.
I will update as these events come up, I am hoping for something to happen this week.
 
Thanks for your help thus far.
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Author Comment

by:ngcexec
ID: 24417196
Apache09,
I was able to test several things out and here is what I found and the fix for it.
I tested several meeting notices online and cached mode (without deleting ost) and all came back with same message after declining "this item is no longer available it may have been moved or deleted" and the meeting notice after declining was stuck in the inbox. Both the switches above you mentioned worked to allow manual deletion from the inbox after starting outlook with those switches.
Of course I can't have the user keep doing that everytime it happens, so I kept investigating. I did not go to SP3 because it has not yet been approved for us. The fix was going to "tools" then "options"  then "e-mail options" and finally "advanced email options" by adding a checkmark to "delete meeting request from inbox when responding".
After testing both in online and cached mode the meeting notice now automatically disappears after accepting or declining a meeting notice. So in the long run I believe this is more a workaround and not a fix, your suggestions led me in the right direction.
Lastly, I found this interesting reading on the possible cause of the issue which I thought I would share here:
Article: "It seems that I have been bitten by a recent string of issues with Microsoft Outlook. This particular one has occurred for me for quite some time with my Outlook 2003 SP3 installation.

The issue? If I attempt to process several meeting invites in successive order from my inbox or another folder, I am greeted with the following error:


"The item has been moved or deleted."

I have actualy received the error fairly frequently when trying to clear out meeting invites and email. Regardless of the type of invite, my response or where it falls in my inbox, I get the error.

What I have come to understand that the issue is due to the way my Outlook is configured with Exchange Cached mode. When replying to the first meeting invite (accept, decline, or tentative) the cached mode does not immediately update. Then if you attempt to process another meeting request before the Exchange cached mode updates itself, you receive the error.

How can you fix it? If you need to process several meeting requests quickly, simply hit the shift+f9 between messages to sync your inbox via Exchange cached mode and then process the next invite. You will no longer receive the "The item has been moved or deleted."

At least there is a good work around for it."
 
Thank You again for the assistance.
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