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Backup Exec 12 GRT on Exchange 2007 CCR passive Node

Posted on 2009-05-13
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Last Modified: 2013-12-01
Hello,
I am running BackupExec 12 against the passive node on an Exchange 2007 CCR cluster.  I have enabled GRT on the backups, however when I go to do a restore I am not able to drill any deeper than the database level.  I am not able to find much information on troubleshooting this and was hoping that someone may have run into this before.
Backup Exec is running on a 2003 server, and has all patches and updates available for both OS and BE.
Exchange is running on 2008 x64 servers.  The agents are up to date as is the OS. Exchange is up to date as of Rollup 7.

Additionally I am backing up to LTO - 4 Tapes, and have a B2D folder defined on a 1TB local disk on the Media server.

Thanks,
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Question by:mti-adminz
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by:honmapog
honmapog earned 200 total points
ID: 24387455
Have you downloaded and installed the MAPI & CDO tools from Microsoft and have you installed them on both nodes of the CCR cluster?

The logon account you have defined in the resource credentials of the backup job should:
* be a domain administrator
* be an Exchange Organisation-Wide administrator
* in the local administrator on the Exchange nodes
* has a mailbox
* the mailbox is not hidden from the Global Adress list
* the email address is unique in the Exchange organisation

Do you have the Exchange Management Tools installed on the Backup Exec server? If so, make sure you have the exact same Exchange 2007 update rollup 7 on the Backup Exec server.
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Author Comment

by:mti-adminz
ID: 24388297
I have gone through and verified that all of the above steps have been taken.  Uninstalled and Reinstalled the agent on the CCR nodes in case there had been an update to the Backup Exec since deployment.  The only difference I see between the Exchange tools on the Backup Exec server and the Exchange Servers is a slight difference in version number
08.01.0359.002 on the Backup exec server VS. 08.01.0336.000 on the Exchange nodes.  This may only be the difference between 32 and 64 bit tools.  I am not sure.  All have update rollup 7 installed.
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Author Comment

by:mti-adminz
ID: 24388567
Ok I just ran a backup against one of my storage groups.  It finished successfully and when go to the restore page I can now drill down to the mailbox level.  I am not sure if this is because I created a job from scratch or if it is more to do with re-installing the agent on the CCR nodes.

I will keep an eye on a regular scheduled job tonight to see if I can drill down to mailbox level in the morning.

Thanks
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Accepted Solution

by:
mti-adminz earned 0 total points
ID: 24394133
Well it looks like the Agent version on the Exchange server nodes must have been somewhat out of date. After I redeployed the agents to the servers GRT seems to be working properly.  I wish there was some notification of this from the software.  Or even an easy way to compair version numbers manually.

Thanks for your help honmapog!



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