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Adobe Acrobat not allowing downloads from Check for Updates

Posted on 2009-05-13
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1,526 Views
Last Modified: 2012-08-13
Our Adobe Acrobat will not allow updating using Check for Updates.  Has anyone else had this problem and if so how do you resolve it?  Our systems are running Windows XP SP3 and Adobe Acrobat 8.1.3 or 8.1.4.

The exact message is as follows:
The following updates could not be downloaded. Select an update to see more information.
When I click on the update in this case Adobe Acrobat 8.1.5 (CPSID_49013) it then says
Internal error. Could not download the requested file.
Our internet connection is working fine as well.
I appreciate any help you can provide.
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Question by:jmattson30
2 Comments
 
LVL 30

Accepted Solution

by:
captain earned 500 total points
ID: 24377804
Hi

in 99% of all issues this is caused by InternetSecurity or Firewall software. In some  cases a too strictly configured hardware firewall...

Try temporarily disabling your IS software and test again.

hth
capt
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Author Closing Comment

by:jmattson30
ID: 31581105
Thanks for the info captainreiss,  you were correct there was a java and ms application that needed to be adde to my http proxy.  It worked fine after making those changes.  Have a great day!
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