PC locks up when trying to use keyboard (both in Normal & Safe Modes)

Posted on 2009-05-13
Last Modified: 2012-06-22
  I have a dilemma.  I have a WinXP Home pc here and have discovered a problem that has stumped me.  
  Here's the problem.  When the PC arrived you can boot up to the Welcome screen and as soon as you click on the User and go to type in the password the PC completely locks up, it will not type any letters.  I tried booting into Safe Mode and I was able to get into Administrator but the same thing happens when I tried to access the User account, once i try to type in the password it locks up completely.  
  So I tried using a Windows Repair and got to the point of typing in the CD-Key and the same thing happens.
  I tried 2 different PS/2 keyboards and 2 different USB keyboards both w/ the same affect.  I've also ran a HD Diag using Data Lifeguard from WD and also just finished a MemTest, both came back with no errors.
Here's the Specs on the PC:
Built PC
MSI PM8M3-V motherboard
2 x 256MB PC-3200 DDR RAM
Intel P4 2.8GHZ CPU

Please help!
Any suggestions would be greatful.
Question by:wcoil
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LVL 11

Expert Comment

ID: 24378017

Try re-seating the memory on the system board.  Double check that all your connections and cards are in place on the system board.

Author Comment

ID: 24378375
Thanks for the suggestion, I forgot to mention in my first note that I have already re-seated all peripherals and made sure all connections are good.  And I also reset the CMOS battery and jumper.  Still getting the same thing, stuck at the CD-Key screen.
LVL 11

Expert Comment

ID: 24378641
Is the Bios up to date as well?

Author Comment

ID: 24379021
Well unfortunately, there is no way for me to tell this.  Since the PC is not functioning and I cannot get into windows.  According to MSI's website the only way to check for a new BIOS version and the only way to update them is to run their MSI Live Update utility from Windows.  I found the following information in the BIOS under version:  Phoenix Award BIOS Version:  W7211VMS V3.1  
  Unless someone has another way that I can manually locate an updated BIOS version I am at a loss.
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Author Comment

ID: 24379047
Correction the motherboard is actually a MSI PM8M3-V H
 that is a different model then the regular PM8M3-V
LVL 11

Expert Comment

ID: 24379071
what happens if you loggin as the administrator? Does the pc display the same symptoms?

Author Comment

ID: 24379370
well unfortunately, I can no longer log into administrator since I started a Windows Repair.  Unless there is a way for me to stop that.  As of now everytime i reboot it restarts the setup and goes directly to the point of asking for the CD Key.  
  But in answer to your question, prior to doing a repair I was able to get into the Administrator account with no problems and even ran some Anti-Virus and Anti-Spyware scans.  That is the main reason I was attempting a Windows Repair, it appeared that there was just a problem w/ the customers User Account.

Accepted Solution

wcoil earned 0 total points
ID: 25035979
after many headaches we ended up formatting the drive.

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