Make Your Microsoft Dynamics Investment Count & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.
Course Of The Month
Become a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Email tracking tasks
Posted on 2009-05-13
Hi Guys
I need to come up with a solution for this
We receive emails everyday, everybody receives a copy, but we do not know who is taking care of what or if it was complete, is there a way that i can track who is taking care and when it was complete.
I need to come up with a solution for this
We receive emails everyday, everybody receives a copy, but we do not know who is taking care of what or if it was complete, is there a way that i can track who is taking care and when it was complete.
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
2 Comments
Hi - could you provide us with some more detail as to what your workflow is?
Here's a recent post with some ideas that seems to satisfy your initial question:
http://www.experts-exchang
The solution above may or may not be all you're looking for. It works though.
Also, it sounds like you may be moving toward the capabilities of a ticketing system, rather than just an email methodology, as you have MS Access as a tag. I know there are many systems that are able to take inbound emails and convert them to tickets. From there, you can use workflow rules and assign those tickets based on your specific need.
Please give us some more info, and then the Experts will be better able to answer your question. What are you trying to accomplish, what's the high-level workflow, what is your desired end result?
Thanks!!
Rob
Here's a recent post with some ideas that seems to satisfy your initial question:
http://www.experts-exchang
The solution above may or may not be all you're looking for. It works though.
Also, it sounds like you may be moving toward the capabilities of a ticketing system, rather than just an email methodology, as you have MS Access as a tag. I know there are many systems that are able to take inbound emails and convert them to tickets. From there, you can use workflow rules and assign those tickets based on your specific need.
Please give us some more info, and then the Experts will be better able to answer your question. What are you trying to accomplish, what's the high-level workflow, what is your desired end result?
Thanks!!
Rob
Featured Post
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Changing a few Outlook Options can help keep you organized!
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA).
For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651
If you want to manage em…
Suggested Courses
Earn Certification
HTML5 Specialist - Certification
Free withPremium
Course of the Month3 days, 15 hours left to enroll
630 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.