adobe cs4 can NOT import MOV files

Posted on 2009-05-13
Medium Priority
Last Modified: 2013-11-13
gawd help me...it appears adobe would like to make my life miserable.  CS3 media encoder could import quicktime MOV files but for some reason CS4 can NOT!  I have installed the latest quicktime 7.6 -that doesn't seem to make a different.  I can open the media files in the quicktime player and in Premiere.  
I need to be able to convert to FLV including the alpha channel as we do greenscreen productions.
Question by:infochip
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Assisted Solution

by:Jason C. Levine
Jason C. Levine earned 80 total points
ID: 24379261
Hi infochip,

First: HAH!  Adobe strikes again.

Second:  What exactly does CS4 Media Encoder do when you try to import?

Accepted Solution

infochip earned 0 total points
ID: 24380078
It looks like you have to install the latest Quicktime and then reboot. Adobe does boast it supports MOV files as you can see by the link below.
I can now convert MOV files.  I wish the error message was more descriptive.


LVL 70

Expert Comment

by:Jason C. Levine
ID: 24380087
Good job solving it yourself.  Go ahead and accept the above post as the answer.

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