I have a windows 2003 running terminal server. I have a user who is having a issue with outlook 2003. When she hits shift to capitalize somthing it doesnt all the time, it will delay and capilize the letter 3 or 5 letters down, It is a random problem. Her local pc has outlook 2003 on it also with no issues. I have tried rebuilding her profile on the server, replaced the keyboard and installed a usb 2 card for it to plug it into to,. I have run malware and virus checks. Not sure were to go from here.