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outlook 2003 capalization problems

Posted on 2009-05-13
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Last Modified: 2012-05-06
I have a windows 2003 running terminal server. I have a user who is having a issue with outlook 2003. When she hits shift to capitalize somthing it doesnt all the time, it will delay and capilize the letter 3 or 5 letters down, It is a random problem. Her local pc has outlook 2003 on it also with no issues. I have tried rebuilding her profile on the server, replaced the keyboard and installed  a usb 2 card for it to plug it into to,. I have run malware and virus checks. Not sure were to go from here.

Thank you

Mark
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Question by:OneStopPCHelp
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9 Comments
 
LVL 9

Expert Comment

by:wellhole
ID: 24378928
You should replace this piece of hardware - the user.
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LVL 2

Expert Comment

by:xnatex21
ID: 24379025
Are you certain that this problem only occurs in Outlook 03?
Notepad?
Word 03?
IE?
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Author Comment

by:OneStopPCHelp
ID: 24384977
This is reported by user. She has said only in outlook on the server side
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Author Comment

by:OneStopPCHelp
ID: 24384983
Why do you think hardware ???
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LVL 2

Expert Comment

by:xnatex21
ID: 24385020
Please confirm that it's ONLY Outlook.
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Author Comment

by:OneStopPCHelp
ID: 24385764
i have confirmed
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LVL 1

Expert Comment

by:JAKJO
ID: 24385852
Have you deleted and created the mail profile on her machine?
Also, are you using roaming log on profiles... If local, delete the profile on her machine. Roaming - delete the profile on the Server.
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LVL 2

Expert Comment

by:xnatex21
ID: 24385880
I think you've covered most of the possible issues (Keyboard, Profile, Malware).

But, have you tried disabling all of the addins for Outlook?
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Accepted Solution

by:
OneStopPCHelp earned 0 total points
ID: 24434028
No I have not tried disabling addon.. Its a great thought. I will remote into her profile and try tonite and report back
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