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Microsoft DPM 2007 Client Installation Problems

Posted on 2009-05-13
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I have a Windows 2003 Storage Server SP2.  Using the DPM Agent Install feature I successfully installed DPM agent on 3 of my 4 servers.  The problem server will not let me install DPM 2007 using this utility.  The server runs 2k3 sp2 and it's primary role is a BDC and houses various public folders.

When I attempt to install the agent onto the computer I get the following message:  The user administrator does not have administrator access to the following items; <servername> (ID:271)
Remove the computers from the "Select Computers" page or provide credentials for an account that has administrator access to all of the selected computers.

I have verified that all of the prerequisetes are installed and configured properly.

Also, I tried to install the agent manually on the server following this link exactly
http://technet.microsoft.com/en-us/library/bb870935.aspx

When attaching the agent from the DPM server I received the following error message:

There is failure while attaching production server
c:\Program Files\Microsoft DPM\DPM\bin\Attach-ProductionServer.ps1 : When trying to retrieve information from the Windows Management Instumentation <WMI> service on <servername>, access was denied.

I verified that the WMI services were started.

{{{Firewall is disabled}}}
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Question by:Calebs_Dad
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by:Noam_Kuilboer
Noam_Kuilboer earned 80 total points
ID: 24380129
Are you a local administrator on that server ?
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by:Calebs_Dad
ID: 24380160
I am using the Domain Administrator account...
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by:Calebs_Dad
ID: 24380289
Perhaps I misunderstood the question.

The server that I am trying to install the agent on is a domain controller.  Therefore the local security manager is moved to Active Directory.

The DPM is just a member server.
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by:Calebs_Dad
ID: 24415967
Has anyone got any ideas on this problem?
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Calebs_Dad earned 0 total points
ID: 24417965
Ok here is what I did to resolve my problem:
Note: Corpserver2 was the problem server.
           Corpserver5Nas1 is the DPM 2007 Server
Below is a detailed description of the error:
- Ran the following command on CORPSERVER2
  SetDpmServer -dpmservername PROPSERVER5NAS1
- On the DPM Server, ran the following command from DPM Shell
 
  PS C:\Program Files\Microsoft DPM\DPM\bin> .\Attach-ProductionServer.ps1
  DPMServer:: corpserver5nas1
  PSName:: corpserver2
  UserName:: administrator
  Password:: ********
  Domain:: corp.hitchcocks
  There is failure while attaching production server
  C:\Program Files\Microsoft DPM\DPM\bin\Attach-ProductionServer.ps1 :
  When trying to retrieve information from the Windows Management Instrumentation
  (WMI) service on corpserver2, access was denied.
  At line:1 char:29+ .\Attach-ProductionServer.ps1 <<<< 
  Verify that you have access to the WMI service on corpserver2.
- From DPM Server, ran WBEMTEST.
  Clicked on Connect and typed in \\corpserver2\root\default
  When clicked on connect, got the following error:
 
  --------------------------------------------
   Error                          
  -------------------------------------------
   Number: 0x80070005            
   Facility: Win32                
   Description: Access is denied  
                                 
   Dismiss       More Information  
  -------------------------------------------
 
- Running WBEMTEST from CORPSERVER2 pointing to CORPSERVER5NAS1 gives the same access denied error above.
Resolution:

- Went to DCOMCNFG on CORPSERVER2
  Expanded Component Services -> Computers and right click My Computer and select Properties
  Under Default Properties, "Enable Distributed COM on this computer" wasn't checked.
  Checked and rebooted the server.
- This fixed the problem we were having protecting CORPSERVER2.
Isn't it funny that some of the biggest problems are resolved by putting a check in a box?
Hope this helps anyone having this similar problem!!!
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by:Aaron_Denton
ID: 24504638
I've been getting a similar error 270 but the wbemtest tool works fine both ways between DPM server and Server 2008 DC...
 
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by:Calebs_Dad
ID: 24507304
I think this kb article nails your problem.  let me know if i can help you further.
http://support.microsoft.com/kb/970090
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by:Aaron_Denton
ID: 24521910
I finally got some assistence from Microsoft and the solution was quite simple.  There's a glitch in the way the agent works on a DC so you have to add the DPM Server object to your Domain Admins group to allow the DPM server to correctly communicate with the production server.  Once we added that the agent started working fine.
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