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Slow Speeds While Attaching Document With OWA 2007

Posted on 2009-05-13
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Last Modified: 2012-05-06
Has anybody noticed slow speeds while attaching documents while using OWA 2007? We have a user that is not connecting via VPN, but is using OWA for email. User tries to attach a 6MB powerpoint, and it usually takes about 15 minutes. User's internet speeds are 768kbps up and 8Mbps down. Weird thing is that it takes about the same amount of time for another user with an air card to upload the same attachment. That leads me to believe it's something with our Exchange Server. Anyway, I appreciate any help anyone can offer.
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Question by:clarkincit
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by:RedClaw00
ID: 24389018
Even with the fast speeds for the upload, you need to test if the user has the same problem not using OWA. A good test would be to use a gmail account and have them upload a file to someone that's about 4MB. It could be her connection.

Secondly, is there a virus scanner running on her machine or forcing the scan as it processes. That could be slowing down the file upload/transfer.
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by:clarkincit
ID: 24389616
Good thinking with the anti-virus. I'll have to check on that, but I don't think that's the culprit, as the user can upload to his personal (AOL) account with no issue. I really think this is an issue with the Exchange Server, but I haven't been able to find any settings that have anything to do with that. Thanks again for the advice!
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Author Comment

by:clarkincit
ID: 24604998
I am also seeing Event ID 12014 in the Exchange 2007 server application event log. Could that be causing a speed issue?
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clarkincit earned 0 total points
ID: 24607228
It turns out our ISP was throttling bandwidth to that IP. Had them remove the throttle and it works beautifully.
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