Solved

vpn connection kills connection to all google apps

Posted on 2009-05-13
5
271 Views
Last Modified: 2012-05-06
I have a remote employee who accesses our server via vpn. Every time they connect the vpn, her connection to all Google apps is disconnected and cannot be reestablished until she disconnects from the vpn. We use the Google Apps system in our office, hence this is a big problem if she keeps getting kicked off. She accesses our server several times a day.
0
Comment
Question by:telstar_
5 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 24380317
Is this Microsoft VPN (PPTP)? If so, that is the way Microsoft's implementation works. It is not split tunnel. ... Thinkpads_User
0
 
LVL 4

Expert Comment

by:barryhiggins3
ID: 24380401
You can add a static Routes in the remote users routing table to ensure her Internet Connection is maintained for anything going to the google apps IP addresses. This will prevent her P.C trying to route traffic to the google via the VPN

You will need to do this at the users computer and use the -p switch (persistant) to make sure the route is saved.

Instructions are here

http://technet.microsoft.com/en-us/library/cc757323(WS.10).aspx 

Use the netstat command when the user is connected as normal using google apps to determine the IP addresses she is connecting to and add a static route using the command line, it will look something like:

route add <Google APPS IP ADDRESS> mask 255.255.255.255 192.168.0.1 metric 2 -p

You should note though that there will be several IP addresses for Google Apps...
0
 
LVL 30

Expert Comment

by:Kerem ERSOY
ID: 24380407
Depending on what type of VPN do you use you might be able to use something called "Split-Tunnelling" which causes only  Intranet addresses routed to VPN and the rest goes where should they go normally. Depending on the solution you are using you need to configure Client, Server or both.

Will you please send details on your VPN soluti1n here?
 
0
 

Author Comment

by:telstar_
ID: 24380428
I forgot to mention... It's a Mac connecting to a Windows Domain. I have a bunch of other remote employees all connecting the exact same way and they don't experience this problem at all. They are all on macs as well.
0
 
LVL 30

Accepted Solution

by:
Kerem ERSOY earned 500 total points
ID: 24380491
Hi,

In this case go to your clients computer. Open the connection settings:
- Internet Connect > Connect > Options
- Deselect "Send all traffic over VPN connection"
Save and close. This should solve the issue. I am assuming tat you ar using Apple's own PPTP client software. If you are using some other third party software settings might change.

Cheers,
K.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Explore the encryption capabilities built into Google Apps and how these features can help you meet privacy policy and regulatory compliance, but are not a full solution. Understand and compare the most popular email encryption services for Google A…
Let’s list some of the technologies that enable smooth teleworking. 
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

822 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question