Solved

New Fujitsu ScanSnap S510 setup issue

Posted on 2009-05-13
7
1,107 Views
Last Modified: 2013-12-27
I installed a new Fujitsu ScanSnap S510 on a Windows XP Pro SP2 PC but it does not work. After installing the applications and the driver that came with the scanner, i rebooted the PC per the installation's on-screen instructions. After the reboot i attached the scanner to a USB port, Windows displayed the usual 'new hardware found' message and set the scasnner up successfully. I launched Acrobat but it didn't see the scanner. So I went into Windows Control Panel and opened Scanners and Cameras. ScanSnap was listed in there but when I right-clicked the icon and opened the properties it said the scanner status was unavailable and the test & diagnostics button was disabled.  

Afterwards i learned that the user had connected the scanner to the PC previously w/o installing the driver.  So i uninstalled the apps/driver for the scanner,  went into the registry and delelted all entries i could find by searching for ScanSnap.

Then I re-installed the apps/driver but scanner still does not work.

Thank you for your help.
0
Comment
Question by:occr
  • 3
  • 3
7 Comments
 
LVL 91

Expert Comment

by:nobus
ID: 24382583
i would test the unit on another pc - it can be defective.
then reinstall it  (if it is ok) - follow the correct procedure (as you know)
if still unsuccessful, use revo unstaller to remove leftovers :  http://www.revouninstaller.com/
then try again
0
 

Author Comment

by:occr
ID: 24446478
I have not had a chance to install and test it on another PC. I should be able to do so tomorrow and let you know. thanks.
0
 

Accepted Solution

by:
occr earned 0 total points
ID: 24477019
What i have determined is that this is not a TWAIN compliant scanner and does not behave like a typical TWAIN compliant scanner. To scan documents either the scan button on the scanner has to be used or the scanning function has to be selected by right-clicking it's icon in the tray.  In other words, one can not open a scanning application and use this scanner to scan. It only works with its own software.
0
Save on storage to protect fatherhood memories

You're the dad who has everything. This Father's Day, make sure your family memories are protected. My Passport Ultra has automatic backup and password protection to keep your cherished photos and videos safe. With up to 3TB, you have plenty of room to hold the adventures ahead.

 
LVL 91

Expert Comment

by:nobus
ID: 24480273
try this : open paint
try to scan from  file>scan
0
 
LVL 91

Expert Comment

by:nobus
ID: 24484946
and what was the solution?
0
 

Author Comment

by:occr
ID: 24486014
This is the solution:
"this is not a TWAIN compliant scanner and does not behave like a typical TWAIN compliant scanner. To scan documents either the scan button on the scanner has to be used or the scanning function has to be selected by right-clicking it's icon in the tray. "
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Suggested Solutions

If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now