Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

IE7 closing the link

Posted on 2009-05-13
12
Medium Priority
?
408 Views
Last Modified: 2013-12-08
I got an email with this question:

(When he goes to his) "Hilton Hotels reservations account and I am trying to view an efolio of my past stays  there is a hot link for each past stay. I click, the statement pops up for maybe a second and then closes down  not minimized, gone. Does not happen in chrome so must be an IE issue. "

I told him to check the Privacy and Security settings, or try adding it to Trusted Zone (it is https). I haven't used IE7, so I am not real familiar with it.
Any other ideas?
0
Comment
Question by:_
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
  • 2
  • +1
12 Comments
 
LVL 4

Assisted Solution

by:internetsavant
internetsavant earned 664 total points
ID: 24380695
you may have some popup blocker running in IE whether it's IE's built-in popup blocker or some third party like Google or Yahoo toolbar.  for IE, go to Tools > Popup Blocker> Turn off Pop-UP Block or Pop-up Blocker Settings.
0
 
LVL 3

Assisted Solution

by:cclassen
cclassen earned 664 total points
ID: 24385327
Try installing a new version of java.   Incorrect java versions on a machine will cause this type of behavior.
Also check the event log on the machine (application and system logs) for any errors at the time of the event.  
if errors are listed, please post the detail here.
0
 
LVL 32

Author Comment

by:_
ID: 24409130
Nope. Those didn't help.   : /
0
Tech or Treat!

Submit an article about your scariest tech experience—and the solution—and you’ll be automatically entered to win one of 4 fantastic tech gadgets.

 
LVL 3

Accepted Solution

by:
Ghousullah earned 672 total points
ID: 24409161
Hi,

Goto Internet options --> Security --> Select Internet ---> In custom level --> make it as medium or medum loa and give apply.

Once close your url page and open it freshly. This should help you. Also enure there is no pop up bloacker turned on as mentioned in above suggesstion.
0
 
LVL 32

Author Comment

by:_
ID: 24409201
New bit of info. The links are .PDF files. Does that help any?

I will be onsite in a couples of days, I will see what kind of info I can dig out of him by talking face to face.
In the meantime, I have him trying Firefox to see if they work with that.
0
 
LVL 3

Expert Comment

by:Ghousullah
ID: 24409719
Goto tool ---> Manage Add Ons ---> there you should find AcroIEHelpObj. This should be enabled. If it is already enabled, please disable once and enable the same.

If even this doesnot resolve the issue. Please clear all your temperory internet files and cookies and restart your machine and check it.

If this is not resolving the issue then please ask your system attnedant to resinstall the Adobe reader completely so that it will resintall the plugins to integrate pdf with IE.
0
 
LVL 3

Expert Comment

by:cclassen
ID: 24415110
What version of acrobat reader is on the machine.
I think Ghousullah's comment above should help.  
if not, uninstalling and reinstalling acrobat reader should correct the file associations necessary to get the pdf files to open correctly through IE.
0
 
LVL 32

Author Comment

by:_
ID: 24417540
>> What version of acrobat reader...

Good question. I know he just 'upgraded' his Adobe a couple of months ago, to deal with a different problem. The old version didn't like the 'new' files he was getting.
0
 
LVL 3

Expert Comment

by:cclassen
ID: 24422374
Also, if he uses acrobat standard to write files, sometimes it will mess up the file associations for reader with internet explorer.  That will also be corrected by reinstalling the IE plug in direct from adobe's site.    http://get.adobe.com/reader  
0
 
LVL 32

Author Comment

by:_
ID: 24427419
Still don't know why it is doing it, but he installed Foxit and it works great.
Adobe opens the PDF link, but closes it after about 1 second. So it seems he upgraded his Adobe Suite to fix a big problem, and it caused a small one only with IE7.   : /
0
 
LVL 3

Expert Comment

by:cclassen
ID: 24441808
Did you try re-installing the acrobat reader plug-in?   reinstalling the plug-in should not after the acrobat suite, and may still resolve this problem in IE.  if it doesn't want to install, try removing the acrobat reader plugin from add/remove programs and then reinstalling.
0
 
LVL 32

Author Comment

by:_
ID: 24446616
I think he is going to keep using Foxit Reader with IE. It's a little perkier.

Thanks guys.   : )
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Now-a-days, indirectly, postal services have been replaced by email services. Yes, whenever we hear the word "email" a lot of people only think of gmail. Some people still think that email and gmail are one and the same thing :-). Let's see some …
In threads here at EE, each comment has a unique Identifier (ID). It is easy to get the full path for an ID via the right-click context menu. However, we often want to post a short link within a thread rather than the full link. This article shows a…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…
Suggested Courses

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question