OuttaCyTE
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Client Hanging - Error: Not found [8F07]
Hi, I'm a new Groupwise admin installing GW8 for my first GW experience.
I've got a problem with the client hanging for about .5 to 2 minutes between every action. I'm hoping y'all can give me some things to look for.
No suggestion is too obvious for me. I know next to nothing about GW, but learning more every day. I got it installed this week, and have the MTA, POA, and GWIA talking via their web agents and just today got the links between them up.
What could be causing this hang? Where should I look?
I'm using the Linux Client on the same machine as the GW8 system. A windows client seems to experience the same hang however. I'm sure that I've mis-configured something.
Everything else seems responsive enough. The webagents work great and responsively. Just the client is dirt slow.
OK, when I sign in I get these log messages:
00:25:34 624 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1242260241
00:26:37 624 C/S Login Linux Net Id=xx ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
00:26:40 008 C/S Login Linux Net Id=xx ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
00:27:47 008 Client Slap session [25361] from IP address ::ffff:10.255.20.200 Bag ID= 25361
You can see from the timestamps that it's taking a long time for anything to happen. Also, I don't even get the frame of the client's window to pop up until after the "Client Slap" message (What the hey is a Client Slap anyway? Sounds abusive... ). And then it still takes between 30 and 60 seconds for the interior to fill in.
Then when I try and create a new message I get these:
00:29:55 624 Error: Not found [8F07] User:testuser (testuser)
00:30:26 008 Error: Not found [8F07] User:testuser (testuser)
00:30:50 008 Error: Not found [8F07] User:testuser (testuser)
00:31:30 624 Error: Not found [8F07] User:testuser (testuser)
00:33:14 160 Error: Not found [8F07] User:testuser (testuser)
00:33:26 624 Error: Not found [8F07] User:testuser (testuser)
00:34:51 160 Error: Not found [8F07] User:testuser (testuser)
00:35:18 160 Error: Not found [8F07] User:testuser (testuser)
So, something isn't pointing someplace that it needs to and it's hanging until a timeout. Then it let's me type one more letter.....then hang.... then another. etc.
So, where should I look first?
-greg
--Absolute Newbie GW admin. At least I'm learning on a brand new environment that I can play with....
I've got a problem with the client hanging for about .5 to 2 minutes between every action. I'm hoping y'all can give me some things to look for.
No suggestion is too obvious for me. I know next to nothing about GW, but learning more every day. I got it installed this week, and have the MTA, POA, and GWIA talking via their web agents and just today got the links between them up.
What could be causing this hang? Where should I look?
I'm using the Linux Client on the same machine as the GW8 system. A windows client seems to experience the same hang however. I'm sure that I've mis-configured something.
Everything else seems responsive enough. The webagents work great and responsively. Just the client is dirt slow.
OK, when I sign in I get these log messages:
00:25:34 624 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1242260241
00:26:37 624 C/S Login Linux Net Id=xx ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
00:26:40 008 C/S Login Linux Net Id=xx ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
00:27:47 008 Client Slap session [25361] from IP address ::ffff:10.255.20.200 Bag ID= 25361
You can see from the timestamps that it's taking a long time for anything to happen. Also, I don't even get the frame of the client's window to pop up until after the "Client Slap" message (What the hey is a Client Slap anyway? Sounds abusive... ). And then it still takes between 30 and 60 seconds for the interior to fill in.
Then when I try and create a new message I get these:
00:29:55 624 Error: Not found [8F07] User:testuser (testuser)
00:30:26 008 Error: Not found [8F07] User:testuser (testuser)
00:30:50 008 Error: Not found [8F07] User:testuser (testuser)
00:31:30 624 Error: Not found [8F07] User:testuser (testuser)
00:33:14 160 Error: Not found [8F07] User:testuser (testuser)
00:33:26 624 Error: Not found [8F07] User:testuser (testuser)
00:34:51 160 Error: Not found [8F07] User:testuser (testuser)
00:35:18 160 Error: Not found [8F07] User:testuser (testuser)
So, something isn't pointing someplace that it needs to and it's hanging until a timeout. Then it let's me type one more letter.....then hang.... then another. etc.
So, where should I look first?
-greg
--Absolute Newbie GW admin. At least I'm learning on a brand new environment that I can play with....
ASKER
Hi PsiCop, Thank you for responding.
Yes, fresh system. But recall that the admin is a newbie and could very well have goofed something up. I have been learning on the fly here and building my first GW system as I go. I am trying to evaluate this system (groupwise in general) and do not yet have Novell support. As soon as I can lick the performance problem and get mail flowing on my dummy domain we will evaluate it in terms of user functionality and, quite frankly, looks. I have seen some good press and am interested in how my customers will react to the product. I'm really hoping this will do what my customers need.
That aside, we have no data to speak of in the system and only have one domain and postoffice.
Is there a way to just re-initial the domain and post office databases?
I will probably rebuild the whole shooting match as there is one error I know that I made. The directories are not lower case and the install instructions clearly said on a Linux system that they must be. So I will rebuild just to correct that.
Do you think the wrongcase name thing would cause the performance problem?
I think GW8 still supports the Direct Connect mode, but I am choosing to use the TCP/IP mode. When we first installed this time we didn't set that up correctly either ending up with (I think) a direct connect (that didn't work). I believe we got that the TCP/IP settings in order now (Tues. Eve.) and have the MTA and POA talking happily to each other.
Is there some way you would have me check?
No TCPWrappers or IPTables on the box. I have checked that. The box is a bare OpenSuse install on a VMWare Virtual Machine. Nice thing is that I can "rebuild the bare system" simply by reverting to a snapshot.
Perhaps I'll rebuild it tomorrow when business is slow.
Thank you for responding, I really appreciate that.
Yes, fresh system. But recall that the admin is a newbie and could very well have goofed something up. I have been learning on the fly here and building my first GW system as I go. I am trying to evaluate this system (groupwise in general) and do not yet have Novell support. As soon as I can lick the performance problem and get mail flowing on my dummy domain we will evaluate it in terms of user functionality and, quite frankly, looks. I have seen some good press and am interested in how my customers will react to the product. I'm really hoping this will do what my customers need.
That aside, we have no data to speak of in the system and only have one domain and postoffice.
Is there a way to just re-initial the domain and post office databases?
I will probably rebuild the whole shooting match as there is one error I know that I made. The directories are not lower case and the install instructions clearly said on a Linux system that they must be. So I will rebuild just to correct that.
Do you think the wrongcase name thing would cause the performance problem?
I think GW8 still supports the Direct Connect mode, but I am choosing to use the TCP/IP mode. When we first installed this time we didn't set that up correctly either ending up with (I think) a direct connect (that didn't work). I believe we got that the TCP/IP settings in order now (Tues. Eve.) and have the MTA and POA talking happily to each other.
Is there some way you would have me check?
No TCPWrappers or IPTables on the box. I have checked that. The box is a bare OpenSuse install on a VMWare Virtual Machine. Nice thing is that I can "rebuild the bare system" simply by reverting to a snapshot.
Perhaps I'll rebuild it tomorrow when business is slow.
Thank you for responding, I really appreciate that.
ASKER
OK, More news.
I reset to the "just before groupwise install" snapshot and re-installed GW from scratch. Just finished. And the nice thing is a couple of more errors cleaned up. I have my POA link up, and the MT status shows Open.
And when I try to access via the Linux client on the same machine (just re-installed as well of course) the 8F07 error above is gone. So, progress. (edit see below, 8F07 is still a problem.)
But it is still slower than dirt. See this log snippet:
01:42:28 040 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1242435913
01:43:31 040 C/S Login Linux Net Id=root ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
01:43:31 040 Error: Invalid password [D019] User:testuser (testuser)
01:43:52 656 Error: Invalid password [D019] User:testuser (testuser)
Nearly a whole minute between the New App Connection message and the C/S Login message.
Is there a client log I might be able to look at? I do not see anything in the
/opt/novell/groupwise/clie
Also, I can't help but feel that the ConsoleOne is a bit slow. Takes 30 seconds to authenticate. Perhaps C1 is the problem and GW is the victum? How would I determine if the client hang is a result of a problem with C1 ?
Finally, The password is a problem. I set the password to "testuser" same as the userid itself when eDir created the account (with GW checked and the proper PO selected). Added to eDir and GW just fine.
so, I go to the GW tab for the user in eDir and set the password "frodo" and attempt to sign in. it does, but was it slow:
02:03:57 040 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1242435914
02:03:57 040 C/S Login Linux Net Id=root ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
02:05:15 656 Processing update: send options settings record (testuser)
02:05:15 040 Processing update: send options settings record (testuser)
02:05:39 040 Processing update: send options settings record (testuser)
02:06:03 656 Processing update: send options settings record (testuser)
02:06:03 272 Processing update: send options settings record (testuser)
02:06:07 656 Processing update: send options settings record (testuser)
02:07:14 272 Client Slap session [4426] from IP address ::ffff:10.255.20.200 Bag ID= 4422
02:08:32 040 Processing update: folder record (testuser)
02:08:32 424 Processing update: folder record (testuser)
02:08:44 656 Processing update: folder record (testuser)
02:08:44 424 Processing update: folder record (testuser)
02:08:56 040 Processing update: folder record (testuser)
02:08:56 656 Processing update: folder record (testuser)
02:09:08 272 Processing update: folder record (testuser)
02:09:08 424 Processing update: folder record (testuser)
02:09:20 040 Processing update: folder record (testuser)
02:09:20 272 Processing update: folder record (testuser)
02:09:32 272 Processing update: folder record (testuser)
02:09:32 656 Processing update: folder record (testuser)
02:10:08 272 Error: Not found [8F07] User:testuser (testuser)
And I still have the 8F07 error it seems.
Six minutes to log in.
I note that the Connection msg and the C/S login message are in the same second.
I logged off and then logged back in to check the times now that I've signed in once to see the timings:
02:16:02 656 *** NEW APP CONNECTION, Tbl Entry=1, Check ID=1242435915
02:16:02 656 C/S Login Linux Net Id=root ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
02:18:07 040 Processing update: settings (bag) record (testuser)
02:18:07 040 Purge settings (bag) record (testuser)
02:18:24 040 Client Slap session [4427] from IP address ::ffff:10.255.20.200 Bag ID= 4423
02:18:36 272 Processing update: settings (bag) record (testuser)
02:18:36 272 Purge settings (bag) record (testuser)
02:18:36 040 Processing update: settings (bag) record (testuser)
02:18:36 040 Purge settings (bag) record (testuser)
02:18:37 040 Processing update: settings (bag) record (testuser)
02:18:37 040 Purge settings (bag) record (testuser)
02:19:03 656 Error: Not found [8F07] User:testuser (testuser)
Well, it's half the time at only 3 minutes.
OK, enough fun for tonight for me, I'm tired.
-greg
I reset to the "just before groupwise install" snapshot and re-installed GW from scratch. Just finished. And the nice thing is a couple of more errors cleaned up. I have my POA link up, and the MT status shows Open.
And when I try to access via the Linux client on the same machine (just re-installed as well of course) the 8F07 error above is gone. So, progress. (edit see below, 8F07 is still a problem.)
But it is still slower than dirt. See this log snippet:
01:42:28 040 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1242435913
01:43:31 040 C/S Login Linux Net Id=root ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
01:43:31 040 Error: Invalid password [D019] User:testuser (testuser)
01:43:52 656 Error: Invalid password [D019] User:testuser (testuser)
Nearly a whole minute between the New App Connection message and the C/S Login message.
Is there a client log I might be able to look at? I do not see anything in the
/opt/novell/groupwise/clie
Also, I can't help but feel that the ConsoleOne is a bit slow. Takes 30 seconds to authenticate. Perhaps C1 is the problem and GW is the victum? How would I determine if the client hang is a result of a problem with C1 ?
Finally, The password is a problem. I set the password to "testuser" same as the userid itself when eDir created the account (with GW checked and the proper PO selected). Added to eDir and GW just fine.
so, I go to the GW tab for the user in eDir and set the password "frodo" and attempt to sign in. it does, but was it slow:
02:03:57 040 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1242435914
02:03:57 040 C/S Login Linux Net Id=root ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
02:05:15 656 Processing update: send options settings record (testuser)
02:05:15 040 Processing update: send options settings record (testuser)
02:05:39 040 Processing update: send options settings record (testuser)
02:06:03 656 Processing update: send options settings record (testuser)
02:06:03 272 Processing update: send options settings record (testuser)
02:06:07 656 Processing update: send options settings record (testuser)
02:07:14 272 Client Slap session [4426] from IP address ::ffff:10.255.20.200 Bag ID= 4422
02:08:32 040 Processing update: folder record (testuser)
02:08:32 424 Processing update: folder record (testuser)
02:08:44 656 Processing update: folder record (testuser)
02:08:44 424 Processing update: folder record (testuser)
02:08:56 040 Processing update: folder record (testuser)
02:08:56 656 Processing update: folder record (testuser)
02:09:08 272 Processing update: folder record (testuser)
02:09:08 424 Processing update: folder record (testuser)
02:09:20 040 Processing update: folder record (testuser)
02:09:20 272 Processing update: folder record (testuser)
02:09:32 272 Processing update: folder record (testuser)
02:09:32 656 Processing update: folder record (testuser)
02:10:08 272 Error: Not found [8F07] User:testuser (testuser)
And I still have the 8F07 error it seems.
Six minutes to log in.
I note that the Connection msg and the C/S login message are in the same second.
I logged off and then logged back in to check the times now that I've signed in once to see the timings:
02:16:02 656 *** NEW APP CONNECTION, Tbl Entry=1, Check ID=1242435915
02:16:02 656 C/S Login Linux Net Id=root ::GW Id=testuser :: 127.0.0.2 [::ffff:10.255.20.200]
02:18:07 040 Processing update: settings (bag) record (testuser)
02:18:07 040 Purge settings (bag) record (testuser)
02:18:24 040 Client Slap session [4427] from IP address ::ffff:10.255.20.200 Bag ID= 4423
02:18:36 272 Processing update: settings (bag) record (testuser)
02:18:36 272 Purge settings (bag) record (testuser)
02:18:36 040 Processing update: settings (bag) record (testuser)
02:18:36 040 Purge settings (bag) record (testuser)
02:18:37 040 Processing update: settings (bag) record (testuser)
02:18:37 040 Purge settings (bag) record (testuser)
02:19:03 656 Error: Not found [8F07] User:testuser (testuser)
Well, it's half the time at only 3 minutes.
OK, enough fun for tonight for me, I'm tired.
-greg
ASKER
I should add that C1, apart from the authenticate, seems to move right along - no delay not attributable to a "slow" machine.
ASKER
And it further occurs to me that the problem may be eDirectory and not C1 or GW.
ok, going to restart the installs from a much earlier time.
-greg
ok, going to restart the installs from a much earlier time.
-greg
ASKER CERTIFIED SOLUTION
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Does GW v8 still support Direct Connect mode? Make sure everything is set to TCP/IP only (in terms of how the client is supposed to login). The log entries indicate you're connecting with Client/Server (C/S) mode, but older revs of GW had oddball errors crop up when both modes (C/S and DC) were enabled.
Go to support.novell.com and find the TID for the "Top-Down Rebuild" procedure for your version of GroupWise. You've got new setup, and I can't imagine how it might have happened, but maybe there is some database corruption.
If you're running TCPWrappers or IPTables on the Linux workstation, make sure its not interfering with the GW client.