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Printer Spooler Subsystem crashes when Sharing printer through USB port

Posted on 2009-05-13
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Last Modified: 2013-12-15
Every time I am sharing the printer  two or three day after the system crash or spooler sysbsystem crash
windows explorer stop working cannot open any thing from this computer
the printer is connected through usb port. when it is not sharing it is fine when ever we start sharing it this problem happen.  not only on one computer but different.
if we remove the sharing  everthing start working properly.
we have upgrading the driver from hp, we have test pcl 5 and 6 and unfortunately  still this is happening.
this problem start happening only this year. while we have been using this kind of sharing since three year and everything was fine
printer all HP 2015 laserjet  Laser 1020 or any printer shared through usb port
Windows XP service pack 2 or 3

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Question by:ounisz
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5 Comments
 
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Expert Comment

by:skywise00
ID: 24384733
You might be having a problem with the USB cable. Have you tried replacing it?
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Author Comment

by:ounisz
ID: 24395062
I have been trying to replace different kind of cable and it's the seems things, howerver I noticed that there is a patch that is doing this. I might be wrong but this is the only plausible cause of this as last year this was not happening at all
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Assisted Solution

by:skywise00
skywise00 earned 80 total points
ID: 24395355
Sometime certain windows updates cause problems with services/drivers. I suggest useing a restore point to restore the system prior to the problem windows update.
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Author Comment

by:ounisz
ID: 24404917
Thank you , I will test this and come back to you. hope it's going to work
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Accepted Solution

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ounisz earned 0 total points
ID: 24676274
Thank you I find the solution it was the Kaspersky the new version of the net agent. after I removed this  everything went to normal
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