Solved

The Firebox deleted winmail.dat

Posted on 2009-05-14
3
6,909 Views
Last Modified: 2013-11-16
A client send an email with pdf attachment to JK and Cc JG. JK received the email anf attachment OK but JG received the below txt file as the attachment

The WatchGuard Firebox that protects your network has detected a message that may not be safe.

Cause : The file type may not be safe.
Content type : application/ms-tnef
File name    : winmail.dat
Virus status : No information.
Action       : The Firebox deleted winmail.dat.

Your network administrator can not restore this attachment.

I've been searching but can't find much information. Any ideas? I can't understand why one member of staff received the attachment and the other didn't

We are running SBS 2003 with exchage 2003 with a watchguard firewall.
0
Comment
Question by:QGolden
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 32

Accepted Solution

by:
dpk_wal earned 500 total points
ID: 24387970
I am assuming that JK and JG are people on different domains; and for JG WG SMTP proxy service stripped the attachment.
In FB policy manager edit the SMTP proxy service; go to Properties, View/Edit proxy; under Attachments->Content Types; add application/ms-tnef; save to firebox and this would solve the problem.

These steps are for version 8.x or higher, the steps would differ for lower versions but the process remains same.

Please implement and update.

Thank you.
0
 

Author Comment

by:QGolden
ID: 24393009
Sorry I forgot to mention. No they are both on the same domain which is why I can't understand what hapened
0
 
LVL 32

Expert Comment

by:dpk_wal
ID: 24393428
Do you have multiple SMTP services in place. Have you changed things in SMTP proxy service or is it mostly the default with exception of content types/filename.

What if you request the sender to send mail again but this time put JG as to and JK as CC; do you now get the results that for JK email attachment is denied.

Please update.

Thank you.
0

Featured Post

Increase Agility with Enabled Toolchains

Connect your existing build, deployment, management, monitoring, and collaboration platforms. From Puppet to Chef, HipChat to Slack, ServiceNow to JIRA, Splunk to New Relic and beyond, hand off data between systems to engage the right people.

Connect with xMatters.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you are like regular user of computer nowadays, a good bet that your home computer is on right now, all exposed to world of Internet to be exploited by somebody you do not know and you never will. Internet security issues has been getting worse d…
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
This is a high-level webinar that covers the history of enterprise open source database use. It addresses both the advantages companies see in using open source database technologies, as well as the fears and reservations they might have. In this…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question