Solved

Automating Remote Assistance to Support users outside a LAN

Posted on 2009-05-14
1
355 Views
Last Modified: 2013-11-21
I would like some sort of script or something so that i can offer users or they can invite me to help them using remote assistance.  Preferably something on their desktop that they can just double click and requires the least amount of user input.  How can i do this?  I need to support a user from my house to theirs which is about 3 hours drive away.  
0
Comment
Question by:brad2000smith
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 3

Accepted Solution

by:
goss34 earned 500 total points
ID: 24383582
Hi brad2000smith,

The simplest, cheapest way would be to use a free logmein account. Http://logmein.com

From their the user installs a client you then login to the website and it lets you connect to the users machine.

If you need more info or help setting it up write back and il see how can set it up.

Cheers
Dan
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My previous article  (http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/A_4466-A-beginners-guide-to-installing-SCCM2007-on-Windows-2008-R2-Server.html)detailed one possible method to get SCCM 2007 installed an…
On a regular basis I get questions about slow RDP performance, RDP connection problems, strange errors and even BSOD, remote computers freezing or restarting after initiation of a remote session. In a lot of this cases the quick solutions made b…
Come and listen to Percona CEO Peter Zaitsev discuss what’s new in Percona open source software, including Percona Server for MySQL (https://www.percona.com/software/mysql-database/percona-server) and MongoDB (https://www.percona.com/software/mongo-…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question